Part Time Floor Leader - La Encantada

Lush•Tucson, AZ

4d•Onsite

About The Position

As a Part Time Floor Leader at La Encantada, you will support the Store Management Team across sales, customer experience, store operations, and team development. You will spend much of your time on the shop floor, leading and inspiring sales associates to meet goals and help create an exceptional customer experience, a motivated team, and operational excellence. The position is listed at 20–29 hours per week. You will coach the sales team using StoreForce dashboard results, lead by example in customer consultations and product demonstrations, and educate customers about Lush products and brand values. You will also support training, inclusive teamwork, cash handling, store opening and closing, attendance practices, merchandising, inventory, and compliance with company standards.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience in cash handling and opening/closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving customer-service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop-floor structure, and work toward sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales.
Lead by example in providing customer service and product demonstrations; observe consultations and collaborate with the team to meet sales goals.
Educate customers about Lush brand values and communicate the company's positions on animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Support community engagement, store parties, and other initiatives intended to drive store traffic.
Build product knowledge and make informed recommendations to customers.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Assess personal performance and seek feedback, resources, and opportunities for development.
Encourage open communication and listening around diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of employees' contributions.
Handle customer transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, secure the store, and take deposits to the bank when required.
Model punctuality and attendance, encourage these practices among employees, and monitor scheduled breaks.
Review daily communications, store updates, and task lists so team members are informed and prepared.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines to adjust product displays based on sales and customer experience.
Support the management team in maintaining compliance with company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.