Full Time Floor Leader - La Encantada

Lush Handmade Cosmetics•Tucson, AZ

11h

About The Position

As a Floor Leader, you support the Store Management Team across the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. You work with fellow leaders to create an exceptional customer experience, a motivated staff, and strong operational performance. The role is primarily on the shop floor, where you lead and inspire Sales Ambassadors to achieve their goals. You foster a positive and productive work environment while building customer loyalty and supporting the store’s sales and service objectives.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience in cash handling and opening/closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience problem-solving customer service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and give feedback to the sales team, adjust shop-floor structure, and work toward sales goals.
Take ownership of sales results and grow the contribution of assigned segments to the store’s overall sales.
Deliver a high-quality customer experience, including product demonstrations, and observe and support customer consultations.
Educate customers about Lush brand values and communicate the company’s positions on animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Support community engagement, store parties, and other initiatives that drive store traffic.
Build product knowledge and make informed recommendations for customers’ needs.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development, assess performance, seek feedback, and pursue opportunities to improve skills and knowledge.
Encourage open communication about diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of employees’ contributions.
Manage cash transactions, register opening and closing, cash drawer reconciliation, nightly deposits, and store security; take deposits to the bank when required.
Model punctuality and reliable attendance, monitor employee breaks, and review daily communications and task lists.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory practices and fresh standards, support management with inventory tasks, and adjust product displays using visual merchandising guidelines.
Support management in maintaining compliance with company standards and procedures for opening and closing, product integrity, respectful workplaces, health, and safety.