Part Time Floor Leader - La Encantada

Lush Handmade Cosmetics•Tucson, AZ

11h

About The Position

The Part Time Floor Leader supports the Store Management Team across all areas of the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. The role helps create an exceptional customer experience, a motivated staff, and operational excellence. Working primarily on the shop floor, the Floor Leader leads and inspires Sales Associates to meet and exceed goals. The position fosters a passionate, positive, productive, and enjoyable work environment while contributing to customer and employee satisfaction.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience in cash handling and opening/closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience problem-solving customer service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop floor structure, and meet or exceed sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales; celebrate team sales achievements.
Lead by example in delivering excellent customer experiences, including product demonstrations; observe consultations and collaborate with the team to exceed daily sales goals.
Educate customers about Lush brand values and communicate its positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Participate in community engagement, store parties, and other initiatives to drive traffic.
Continuously develop product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development, assess performance, and seek feedback, resources, and opportunities to improve skills and knowledge.
Encourage open communication and listen to team perspectives on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, belonging, and recognition of employees’ contributions.
Manage cash handling, customer transactions, register opening and closing, cash drawer reconciliation, nightly deposits, and store security; take deposits to the bank when required.
Model punctuality and attendance, encourage the same from employees, and monitor scheduled breaks.
Review daily communications, store updates, and task lists so team members are informed and prepared for their shifts.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines to adjust product displays based on sales and improve the customer experience.
Support management in maintaining compliance and ensuring staff follow company standards for opening and closing, product integrity, respectful workplace, and health and safety.