Floor Leader (Part-Time)

Lakeside Shopping Center•Metairie, LA

14h•Onsite

About The Position

The Floor Leader’s primary responsibility is to fulfill Buckle’s mission of creating the most enjoyable shopping experience possible for Guests. The role performs sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise display and pulls, register procedures, and routine facility cleaning. The Floor Leader works directly with the Store Manager and Leadership Team to develop sales, recruit Teammates, and provide leadership. The position has no supervisory responsibilities. The Floor Leader provides engaging Guest service, supports sales goals and Guest loyalty, develops product knowledge, and helps build client relationships. The role also contributes to recruiting, training, and developing Teammates; supports visual merchandising and zone ownership; and carries out store operations, security, and Loss Prevention procedures. The schedule may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.

Requirements

High school diploma or general education degree (GED), or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to stand, walk, use hands to handle or feel items, reach, climb or balance, jump, stoop, kneel, crouch, crawl, and talk or hear; sitting is occasionally required.
Ability to lift and maneuver 50 pounds throughout the store and backroom.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Greet Guests, provide attentive service, answer merchandise questions, recommend and locate products, and create a wardrobing experience by anticipating Guest needs.
Demonstrate product knowledge and share information about merchandise, current sales, promotions, payment and exchange policies, and security practices.
Meet personal sales-per-hour, average sales, and total net sales goals, and look for opportunities to improve Teammates’ sales presentations using the Sales Presentation Guide (SPG).
Provide service across the front of the store, sales floor, fitting rooms, and register; use the SPG daily; and support Guest loyalty, fit appointments, Buckle credit card use, and Guest connection.
Build Guest relationships and a client-based business; recognize and communicate Guest levels; and use available inventory and product-search tools to expand Guest selections.
Lead by example through showmanship, customer service, attentiveness, and consistent leadership actions, whether or not a Manager is present.
Recognize recruiting opportunities and assist with leading, directing, motivating, and educating new Teammates on accountability, shift orientation, Loss Prevention, and sales presentation standards.
Maintain a positive floor culture, demonstrate dress-code expectations, participate in daily setup and training, use the Performance Tracker, and motivate Teammates to complete daily tasks.
Coach and influence denim showmanship and denim fit-card results; develop department results; balance department-manager actions within the assigned segment; and complete the mid-week check-in.
Demonstrate leadership during assigned segments by staying aware of Guests, involving them with products, updating fellow leaders and the Team, and obtaining Guest names.
Manage product through zone ownership, including product knowledge, placement, product life cycle, weekly checklists, and results tracking.
Recognize and assign zones and projects with learning goals; confirm Teammates follow visual standards and checklists; and demonstrate new tools and videos relevant to zone ownership.
Identify merchandising opportunities from freight to floor and throughout the product life cycle, communicate recommendations to the Store Manager, and give informative and influential store tours.
Use the planner and complete opening and closing checklists; execute and teach Point of Sale (POS) procedures; handle calls from the Corporate Office; and follow return, exchange, payment, and Loss Prevention guidelines.
Recognize security risks and theft, follow Loss Prevention procedures including daily bag and purse checks, and maintain a clean, organized, shoppable store.
Complete scheduled shifts and cover shifts when needed; provide feedback on merchandise handling; and communicate policy violations and Teammate or Guest concerns promptly and confidentially to appropriate leaders or Human Resources.
Give guidance and feedback to non-sales positions, support Leadership, promote personal and store growth, maintain professional relationships with Teammates, and complete special projects or other assigned duties.
Apply Buckle’s Code of Ethics, policies, procedures, and handbooks while contributing to a positive team spirit and delivering a high level of customer service.