Full Time Floor Leader - La Encantada

Lush•Tucson, AZ

3d•$18 - $18

About The Position

As a Floor Leader, you support the Store Management Team across sales, store operations, and team development. You work on the shop floor, leading and inspiring sales associates to achieve their goals and helping create an exceptional customer experience, a motivated team, and operational excellence. The role involves driving sales, opening and closing the store, reviewing sales results, leading training, and fostering a productive and positive work environment. You represent Lush’s brand values to customers and the community, build product knowledge, and coach the team in sales and customer service. You also support cash handling, attendance practices, merchandising, inventory, and compliance with company standards for store operations, product integrity, respectful workplace practices, and health and safety.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience with cash handling and opening/closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience problem-solving customer service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and give feedback to the sales team, adjust shop-floor structure as needed, and work toward sales goals.
Take ownership of sales results and grow assigned segments’ contribution to store sales; celebrate team sales achievements.
Lead by example in delivering customer service and product demonstrations; observe customer consultations and collaborate with the team to exceed sales goals.
Educate customers about Lush brand values and communicate the company’s positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Support community engagement, store parties, and other initiatives to drive store traffic.
Continuously build product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development, assess performance, seek feedback, and pursue opportunities to improve skills and knowledge.
Encourage open communication about diversity, equity, inclusion, and belonging; promote collaboration and recognize employees’ contributions.
Manage cash transactions, register opening and closing, cash-drawer reconciliation, nightly deposits, and store security; take deposits to the bank when required.
Model punctuality and attendance, encourage the same from employees, and monitor scheduled breaks.
Review daily communications, store updates, and task lists to keep team members informed and prepared.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines to adjust product displays based on sales and customer experience.
Support management in maintaining compliance with company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.