Part Time Floor Leader - La Encantada

Lush Handmade Cosmetics•Tucson, AZ

About The Position

As a Part Time Floor Leader, you support the Store Management Team across the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. Working on the shop floor, you lead and inspire sales associates to achieve their goals and help create an exceptional customer experience, a motivated team, and strong operational performance. The role combines sales leadership and customer service with team development, brand education, cash handling, merchandising, inventory support, and compliance with company policies and procedures. You help foster a positive and productive workplace while representing Lush’s brand values to customers and the community.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience in cash handling and opening/closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving customer-service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop-floor structure, and work toward sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales; celebrate team achievements.
Lead by example in providing customer service on the shop floor, including product demonstrations; observe customer consultations and collaborate with the team to exceed sales goals.
Educate customers about Lush brand values and communicate its positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Support community engagement, store parties, and other initiatives that drive store traffic.
Build product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development, assess performance, seek feedback, and pursue opportunities to improve skills and knowledge.
Encourage open communication and listen to team members’ perspectives on diversity, equity, inclusion, and belonging; promote teamwork and recognize employees’ contributions.
Manage cash transactions, opening and closing registers, reconciling cash drawers, preparing nightly deposits, securing the store, and taking deposits to the bank when required.
Model reliable attendance and punctuality, monitor employee breaks, and review daily communications and task lists so team members are prepared for their shifts.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards and support management with inventory tasks.
Use visual merchandising guidelines to adjust product displays in response to sales and customer experience needs.
Support management in maintaining compliance and ensure staff follow company standards for opening and closing, product integrity, respectful workplace, and health and safety.