Full Time Floor Leader - Crabtree Valley

Lush Handmade Cosmetics•Raleigh, NC

About The Position

As a Floor Leader, you will support the Store Management Team across all areas of the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. You will work with fellow leaders to create an exceptional customer experience, support a motivated staff, and maintain operational excellence. Working primarily on the shop floor, you will lead and inspire Sales Ambassadors to achieve their goals and help foster a positive, productive work environment. The role focuses on sales and customer experience, representing Lush’s brand values, developing team members, and maintaining store operations. You will coach and provide feedback to the sales team, demonstrate products, build product knowledge, and support an inclusive workplace. Operational duties include cash handling, opening and closing procedures, attendance and break monitoring, merchandising, inventory support, and compliance with company policies and standards.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience with cash handling and opening and closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving customer-service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop floor structure, and help meet or exceed sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales; celebrate achievements with the team.
Lead by example in delivering a high-quality customer experience, including product demonstrations, and observe and support customer consultations.
Educate customers about Lush’s brand values and communicate its positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Support community engagement, store parties, and other initiatives that drive store traffic.
Continuously develop product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development, assess performance, seek feedback, and pursue opportunities to improve skills and knowledge.
Encourage open communication and listen to team perspectives on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of employees’ contributions.
Manage cash handling, customer transactions, register opening and closing, cash-drawer reconciliation, nightly deposits, and store security; take deposits to the bank when required at the location.
Model punctuality and attendance, encourage the same from employees, and monitor scheduled breaks.
Review daily communications, store updates, and task lists so team members are informed and prepared.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines to adjust product displays based on sales and improve customer experience.
Support the management team in maintaining compliance with company standards and policies for opening and closing, product integrity, respectful workplace practices, and health and safety.