Full Time Floor Leader - Crabtree Valley

Lush•Raleigh, NC

2d•Onsite

About The Position

The Floor Leader supports the Store Management Team across store operations, sales, customer experience, and team development. Working primarily on the shop floor, the role leads and inspires Sales Associates to meet goals and helps create an exceptional customer experience, a motivated staff, and operational excellence. Responsibilities include coaching the sales team, supporting store opening and closing, reviewing sales results, leading training, maintaining merchandising and inventory standards, and helping ensure compliance with company policies and procedures.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience with cash handling and opening and closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience problem-solving customer service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop-floor structure as needed, and help meet and exceed sales goals.
Take ownership of sales results and work to grow the contribution of assigned segments to store sales.
Deliver a high-quality customer experience on the shop floor, including product demonstrations, and support consultations and sales goals.
Educate customers about Lush brand values and communicate its positions on animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Support community engagement, store parties, and other initiatives intended to drive customer traffic.
Continue learning about products and make informed product recommendations.
Train and coach Sales Ambassadors and peers in sales techniques and product knowledge.
Assess personal performance and seek feedback, resources, and opportunities for development.
Encourage open communication and listen to team members' perspectives on diversity, equity, inclusion, and belonging; promote teamwork and recognize employees' contributions.
Handle customer transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, secure the store, and take deposits to the bank when required.
Model punctuality and attendance, monitor employee breaks, and review daily communications and task lists with the team.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines to adjust product displays based on sales and customer experience.
Support the management team in maintaining compliance with company standards and policies for opening and closing, product integrity, respectful workplaces, and health and safety.