Full Time Floor Leader - Crabtree Valley

Lush Handmade Cosmetics•Raleigh, NC

About The Position

The Floor Leader supports the Store Management Team across store operations, sales, customer experience, and team development. The role includes driving sales, opening and closing the store, analyzing sales results, and leading training sessions. Working primarily on the shop floor, the Floor Leader leads and inspires Sales Ambassadors to achieve goals while fostering a positive, productive, and inclusive work environment and delivering an exceptional customer experience. The Floor Leader builds customer knowledge of Lush’s brand values and products, provides product demonstrations and recommendations, and supports community engagement and store events. The role also helps maintain operational standards through cash handling, merchandising, inventory support, attendance practices, and compliance with company policies and procedures.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience in cash handling and opening/closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience problem-solving customer-service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop-floor structure, and meet or exceed sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales.
Deliver a high-quality customer experience on the shop floor, including product demonstrations, listening to consultations, and collaborating with the team to exceed sales goals.
Educate customers about Lush brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Support community engagement, store parties, and other initiatives that drive store traffic.
Continuously develop product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development by assessing performance and seeking feedback, resources, and opportunities to improve.
Encourage open communication and listening on DEIB topics, foster belonging and collaboration, and recognize employees’ contributions.
Manage cash handling and customer transactions; open and close registers, reconcile cash drawers, prepare nightly deposits, secure the store, and take deposits to the bank when required.
Model punctuality and attendance, encourage the same from employees, and monitor scheduled breaks.
Review daily communications, store updates, and task lists so team members are informed and prepared.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines to adjust product displays based on sales and improve the customer experience.
Support the management team in maintaining compliance and ensuring staff follow company standards for opening and closing, product integrity, respectful workplace, and health and safety.