Floor Leader (Part-Time)

Summit Mall • Fairlawn, OH

5d • Onsite

About The Position

The Floor Leader’s primary responsibility is to fulfill Buckle’s mission of creating the most enjoyable shopping experience possible for Guests. The role performs sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise displays and pulls, register procedures, and routine facility cleaning. The Floor Leader works with the Store Manager and Leadership Team to develop sales, recruit Teammates, and provide leadership. This position has no supervisory responsibilities.

The Floor Leader provides friendly, knowledgeable Guest service, meets personal sales goals, supports Teammate training and development, and helps maintain an effective sales floor. The role contributes to visual merchandising and zone ownership, monitors product presentation and store standards, and helps complete daily operational tasks. The position requires a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.

The role regularly works in a retail store setting with a usually moderate noise level. Physical demands include standing, walking, handling merchandise, reaching, climbing or balancing, jumping, stooping, kneeling, crouching, crawling, and talking or hearing. The Teammate must be able to lift and maneuver up to 50 pounds throughout the store and backroom. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

• High school diploma or general education degree (GED), or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
• Ability to provide customer service and communicate effectively with Guests and Teammates.
• Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
• Ability to lift and maneuver 50 pounds throughout the store and backroom.
• Ability to perform the physical demands of the role, including standing, walking, handling and reaching, climbing or balancing, jumping, stooping, kneeling, crouching, crawling, and talking or hearing.
• Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Responsibilities

• Greet Guests and provide friendly, engaging, knowledgeable service throughout the store.
• Answer questions about the store and merchandise, recommend and locate products, anticipate Guest needs, and suggest additional items.
• Demonstrate product knowledge and sales techniques, and share relevant product and sales education with the Team.
• Maintain knowledge of current sales, promotions, payment and exchange policies, and security practices.
• Meet personal sales-per-hour, average sales, and total net sales goals set by Store Management.
• Use the Sales Presentation Guide daily and support sales presentation and Guest loyalty activities, including fit appointments, Buckle credit cards, and Guest Connect.
• Build Guest relationships and develop a client-based business; recognize and communicate Guest levels with the Team.
• Support recruiting by using Jobs & Careers cards, email referrals, and Teammate recommendations.
• Assist in leading, directing, motivating, training, and educating new Teammates on accountability, shift orientation, Loss Prevention, and sales presentation standards.
• Maintain a positive floor culture, model the personal dress code, and coach Teammates on fashion and denim showmanship.
• Participate in daily setup, training, impacting, and reviewing, using the Performance Tracker; motivate Teammates to complete daily tasks.
• Develop department results, balance department-manager actions within the segment, and complete the mid-week check-in.
• Demonstrate leadership during assigned segments by monitoring Guest needs, engaging Guests with products, communicating with fellow leaders and Teammates, and obtaining Guest names.
• Own and influence product through zone ownership, including product knowledge, placement, preference, product life cycle, and results tracking.
• Recognize and assign daily zones and projects to Teammates with learning goals, and confirm that Visual Standards and checklists are followed.
• Execute and demonstrate new tools and videos related to zone ownership; identify merchandising opportunities from freight to floor and communicate recommendations to the Store Manager.
• Give informative and influential store tours and help ensure the sales floor is sized consistently and new freight is displayed appropriately.
• Work a flexible schedule, potentially including mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, as business needs require.
• Use the planner and complete opening and closing checklists; recognize security risks and theft, follow Loss Prevention guidelines, and conduct daily bag and purse checks.
• Execute and teach Point of Sale procedures, handle calls from the Corporate Office appropriately, and follow guidelines for returns and exchanges.
• Navigate tools on the home page and provide guidance and feedback to non-sales positions.
• Complete scheduled shifts and cover shifts when needed.
• Provide the Store Manager and Leadership Team with feedback about merchandise-handling concerns.
• Report policy violations and Teammate or Guest concerns to the Store Manager, District Manager, and/or Human Resources promptly and confidentially.
• Maintain a clean, organized, and shoppable store; follow Buckle’s Code of Ethics, policies, procedures, and handbooks.
• Support Leadership, promote personal and store growth, maintain professional relationships with Teammates, and contribute to positive team spirit.
• Perform special projects and other duties as assigned.

Benefits

• 40% discount on Buckle products and 25% discount on Buckle gift cards.
• Eligible part-time Teammates may choose between two medical plans; preventive care is covered at 100%, and plans include access to virtual care.
• 401(k) plan with traditional and Roth options, subject to eligibility, with discretionary company matching contributions for qualifying Teammates.
• Employee Assistance Program offering confidential counseling, wellness coaching, and self-care tools.
• Paid leave accrues in applicable states where required by law, at one hour for every 30 hours worked.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED