Floor Lead (Retail) (Full-time)

Mejuri • Nashville, TN

13d • $21 - $23 • Onsite

About The Position

The Floor Lead plays a pivotal role on Mejuri’s store leadership team, helping drive store success through exceptional customer service, team development, and seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead demonstrates strong interpersonal skills and embodies Mejuri’s values. They motivate and collaborate with the team to create an engaging environment for employees and customers.

The role supports customer experience and sales performance, store operations, merchandising standards, and people processes. Floor Leads help uphold Mejuri’s Steps of Selling, promote services such as piercing and engraving, support inventory and order fulfillment, maintain back-of-house organization, and identify and escalate operational issues. They also contribute to onboarding, performance assessments, team engagement, and policy compliance.

The position requires working evenings, weekends, and holidays in alignment with store availability requirements, and the ability to stand for eight hours and lift up to 50 pounds. The listed base pay range is $21–$23 per hour, based on experience and qualifications.

Requirements

• Experience in a high-volume retail environment.
• Adaptability and the ability to think creatively and quickly.
• Excellent organizational and analytical skills.
• Critical-thinking ability to identify potential challenges and develop action plans.
• Ability to stand for 8 hours and lift up to 50 lbs.
• Ability to work evenings, weekends, and holidays in alignment with store availability requirements.

Responsibilities

• Lead by example and communicate, train, and uphold Mejuri’s Steps of Selling to support a high-quality in-store customer experience.
• Drive personal and team performance and engagement to maximize KPIs, including OPH, NPS, SPH, conversion, and sales success.
• Support positive customer experiences and promote services such as piercing and engraving.
• Participate in monthly inventory and cycle counts, ensuring teams have the appropriate technology and troubleshooting guidance.
• Support back-of-house order fulfillment for in-store sales, phone sales, and BOPIS, following packaging and delivery standards.
• Maintain organization of back-of-house areas, including display and sellable inventory, packaging, and supplies.
• Use point-of-sale systems, inventory management software, and other retail technology.
• Support efforts to mitigate internal, external, and administrative product loss.
• Identify and escalate opportunities, gaps, risks, roadblocks, and inefficiencies, and partner with cross-functional teams as needed to resolve them.
• Help maintain Mejuri’s visual presentation, cleanliness, and functionality standards.
• Validate the condition of display forms, graphics, furniture, and decor; notify appropriate teams when items are missing or damaged.
• Coach and inform store team members about updates or changes to visual merchandising practices.
• Participate in integrating new team members into the store.
• Validate regular and accurate assessment of employees against performance review criteria and KPIs.
• Build healthy relationships and foster a positive, engaging work environment.
• Adhere to and validate employee relations policies and compliance practices.

Benefits

• Comprehensive medical, dental, and mental health coverage in the US and Canada.
• 401(k) and commuter benefits plans in the US.
• Comprehensive medical benefits, including PMI, Cashplan, and a pension program in the UK.
• Paid time off, including vacation and sick days.
• Four months of parental leave salary top-up at 80%, with personalized return-to-work plans.
• Monthly retail bonus program.
• Regular feedback through performance reviews.
• In-house retail learning program.
• Product discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed