Floor Lead (Retail) (Full-time)

Mejuri • Nashville, TN

13d • Onsite

About The Position

The Floor Lead is a key member of Mejuri’s store leadership team, responsible for supporting store success through exceptional customer service, team development, and effective daily operations. As a visible presence on the sales floor, the Floor Lead models strong interpersonal skills and Mejuri’s values, motivates the team, and helps create an engaging environment for employees and customers.

The role supports customer experience and sales performance, store operations, merchandising standards, and people processes. Responsibilities include coaching the team on Mejuri’s Steps of Selling; supporting performance against KPIs; assisting with inventory, order fulfillment, organization, and loss prevention; identifying and escalating operational issues; maintaining visual and cleanliness standards; and contributing to onboarding, performance assessment, employee engagement, and policy compliance.

The position requires standing for up to eight hours and lifting up to 50 pounds. The Floor Lead must be available to work evenings, weekends, and holidays in accordance with store availability requirements. The posted base pay range is $21–$23 per hour, depending on experience and qualifications.

Requirements

• Experience in a high-volume retail environment.
• Adaptability and the ability to think creatively and quickly.
• Excellent organizational and analytical skills.
• Critical-thinking ability to identify potential challenges and develop action plans.
• Ability to stand for eight hours.
• Ability to lift up to 50 pounds.
• Availability to work evenings, weekends, and holidays in alignment with store availability requirements.

Responsibilities

• Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations for Mejuri’s Steps of Selling.
• Drive personal and team performance and engagement to maximize results and achievement of KPIs, including OPH, NPS, SPH, conversion, and sales success.
• Support positive customer experiences and promote services such as piercing and engraving.
• Participate as needed in monthly inventory and cycle counts, ensuring teams have appropriate technology and troubleshooting guidance.
• Support back-of-house order fulfillment for in-store sales, phone sales, and BOPIS, following packaging and delivery standards.
• Help maintain organization of back-of-house areas, including display and sellable inventory, packaging, and supplies.
• Use retail systems and technology to support store operations.
• Support efforts to mitigate internal, external, and administrative product loss.
• Identify and escalate opportunities, gaps, risks, roadblocks, and inefficiencies, partnering with cross-functional teams as needed to resolve them.
• Help maintain Mejuri’s visual presentation, cleanliness, and functionality standards.
• Validate the condition of display forms, graphics, furniture, and décor, and notify appropriate teams about missing or damaged display tools.
• Coach and inform store team members about updates or changes to visual merchandising practices.
• Participate in integrating new talent into store teams.
• Validate regular and accurate employee assessments against performance review criteria and KPIs.
• Build healthy relationships and foster a positive, engaging work environment.
• Adhere to and validate company policies and compliance practices.

Benefits

• Comprehensive medical, dental, and mental health coverage in the US and Canada, designed with flexibility, inclusivity, and reproductive health in mind.
• 401(k) and commuter benefits plans in the US.
• Comprehensive medical benefits in the UK, including PMI, Cashplan, and a pension program.
• Paid time off, including vacation and sick days.
• Four months of parental leave salary top-up at 80% and personalized return-to-work plans.
• Monthly retail bonus program.
• Regular feedback through performance reviews.
• In-house retail learning program.
• Product discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed