Floor Clerk

Chico Natural Foods Inc•Chico, CA

11d

About The Position

This is a temporary, part-time hourly Floor Clerk/Closer position for the holiday season. The employee will be trained as a floor clerk and as a Closer, helping reset the store for the next day and filling in as needed. The position is specifically for evenings and weekends. After training, non-closing shifts may also be scheduled as needed, and cross-training in other departments may be available if desired. Closer shifts include following a store-walk checklist, spot cleaning, facing products, emptying trash and recycling, communicating areas needing attention, and washing floors and bathrooms. Closer shifts receive an additional $0.50 per hour. Floor Clerks provide friendly, enthusiastic customer service; operate registers; answer questions and phones; promote store programs and events; process ownership applications; condition and maintain the store; and support training, peer coaching, and other departments. They also perform other duties as assigned by the Floor Manager. The role requires prolonged standing and walking, frequent keyboard, touchscreen, and computer-screen use, and regular lifting or moving of items up to 20 pounds, with occasional lifting or moving of 21 to 50 pounds. Employees may need to climb stairs and may have limited exposure to outdoor temperatures. Reasonable accommodations may be made for employees with disabilities.

Requirements

Basic math and calculator skills.
Ability to speak, read, and write effectively in English for customer service and workplace communications.
Ability to use the phone system professionally.
Sufficient computer skills to proficiently use company-issued software, including Microsoft Office programs such as Word and Excel, and navigate the internet.
Ability to handle multiple demands, pay attention to detail, stay focused, and follow written and verbal instructions.
Ability to exercise sound judgment and accuracy when carrying out procedures and training staff.
Ability to calmly manage difficult or emotional customer situations.
Ability to stand and walk for prolonged periods and frequently use a keyboard, touchscreen, and computer screen.
Ability to regularly lift or move up to 20 pounds and occasionally lift or move 21 to 50 pounds.
Ability to perform occasional climbing, stooping, kneeling, or crouching and rare crawling.

Nice To Haves

Prior retail experience.
Knowledge of inventory control practices.

Responsibilities

Provide friendly, welcoming, professional customer service at registers and throughout the store.
Answer customer questions, make product recommendations, and direct customers to appropriate departments or staff.
Promote ownership, store programs, special offers, and events; process ownership applications, activations, and renewals.
Answer and route incoming calls and use the telephone and intercom professionally.
Open and close cash tills and registers, accurately process transactions and payments, and follow cash-handling procedures.
Process returns, exchanges, paid-outs, and other advanced register transactions with required approval.
Bag groceries and assist with carry-outs as needed.
Maintain clean, safe, and organized register, store, café, employee, and assigned work areas; replenish supplies and face products.
Follow store safety standards and report issues to a Floor Supervisor or Floor Manager.
Perform store-wide conditioning and maintenance, including Closer checklist tasks such as spot cleaning, product facing, emptying trash and recycling, communicating areas needing attention, and washing floors and bathrooms.
Work cooperatively and professionally with coworkers and participate in store, team, and culture-building activities.
Participate in new-hire training, peer coaching, meetings, and scheduled training as assigned.
Read and respond to workplace communications as needed and maintain the cleanliness of the assigned mailbox.
Perform other duties as assigned by the Floor Manager or a Floor Supervisor on the Manager's behalf.