Floor Ambassador I

Canon Business Process Services, Inc. • Washington, DC

10d

About The Position

The Floor Ambassador I maintains an extensive presence on an assigned floor and serves as a point of contact for clients, guests, and vendors. The role provides professional, courteous hospitality and customer service, combining guest services, office services, and an elevated workplace experience for legal and business professionals.

The position helps ensure that floor operations run smoothly by coordinating service requests, monitoring office systems and supplies, supporting mail and package delivery, and assisting with copying, printing, binding, shipping, and administrative tasks. It also supports events and special projects, provides operational guidance, and helps users learn new equipment and system features. The role requires strong organization, attention to detail, initiative, sound judgment, and the ability to manage competing demands while maintaining high service quality.

Requirements

• High school diploma or equivalent.
• 0–1+ years of experience working in a mailroom and/or professional office environment.
• Ability to provide exceptional customer service to clients and customers.
• Strong attention to detail and initiative to meet business needs and expectations.
• Thorough knowledge of metering, weighing, logging, and other shipping procedures.
• Proficient computer skills, including Microsoft Office.
• Ability to perform complex functions using equipment and systems such as fax machines, scanners, meters, stamping equipment, and tracking systems.
• Professional attitude and appearance.
• Strong oral and written communication skills, sound judgment, problem-solving ability, good work ethic, and ability to remain calm under pressure.
• Ability to work overtime.
• Ability to regularly twist, turn, squat, bend, reach, lift, and spend prolonged periods sitting, standing, or walking.
• Ability to regularly lift and carry up to 20 pounds and move items over 50 pounds, such as pushing a mail cart.
• Ability to occasionally lift up to 50 pounds and climb stairs.

Nice To Haves

• Prior hospitality experience, including managing office inventory, setting up conference rooms, or assisting with events.
• Print, copy, and binding experience.

Responsibilities

• Maintain a visible presence on the assigned floor and provide professional, courteous service to clients, guests, and vendors.
• Monitor floor conditions and report operational issues to facilities, maintenance, security, IT, or other appropriate teams; follow up to ensure they are resolved.
• Ensure legal and business professionals have appropriate workspace, connectivity, supplies, and functioning office systems.
• Manage service requests such as imaging, car service, mailing, and printing, tracking them through completion.
• Greet visitors and provide office-services information and general office guidance.
• Anticipate user needs and identify opportunities to improve the workplace experience.
• Use Canon devices, office-center tools, workstations, and applications to complete service requests.
• Use print settings in Adobe Acrobat, Excel, Outlook, and Microsoft Word to fulfill document preferences, including hole punching and collating.
• Complete work according to individual preferences and keep those preferences updated for continuity.
• Respond to email and phone requests professionally and promptly.
• Use PS Ship in Outlook to create domestic and international FedEx labels and share tracking information.
• Create shipping labels and envelopes with correctly placed sender and return addresses.
• Bind, laminate, and cut documents using available office service center methods.
• Monitor supply needs, arrange restocking, and provide specialty supplies to users who need them.
• Resolve minor hardware issues, including paper jams and routine cleaning.
• Record requests and completed tasks in accountability software and use office tools to track service work.
• Support events and special projects, advising on preparation, request routing, and needed supplies.
• Prioritize or delegate competing requests and manage high volumes of work efficiently.
• Work with facilities, catering, and other vendors as needed to support customer satisfaction.
• Receive, sort, and deliver incoming mail and packages to assigned floors within established time frames.
• Log incoming and outgoing items as required and check them for accuracy and completeness.
• Organize and distribute supplies, verify and log deliveries, monitor inventory, and keep offices and copy areas neat and organized.
• Handle items for distribution to client employees, affiliates, dealers, or other designated groups.
• Estimate production time for small and medium photocopy jobs, inspect copies for quality and accuracy, produce bound copies, and deliver or pick up jobs.
• Perform minor photocopier maintenance, place service calls, and conduct routine cleaning as needed.
• Prepare weekly production and volume reports to measure productivity and support billing charges.
• Provide administrative services such as inserting, copying, photocopying, and faxing.
• Set up and maintain offices for visiting attorneys.
• Learn new features and functions of copying, faxing, scanning, and shipping equipment introduced at the site.
• Train client end users on new equipment features and functions.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED