Floor Ambassador I

Canon Business Process Services • Washington, DC

9d

About The Position

The Floor Ambassador I maintains an extensive presence on an assigned floor and serves as a point of contact for the client, client guests, and vendors. The role provides professional, courteous hospitality and customer service, combining guest services, office services, and workplace support to create an elevated VIP experience for legal and business professionals.

The Floor Ambassador ensures the floor is functioning effectively, coordinates service requests with relevant operations teams, manages supplies and mail, and operates office equipment and applications to complete copying, printing, shipping, binding, and administrative requests. The position also supports events and special projects, assists with visiting attorneys’ offices, and trains end users on new office equipment features and functionality. Success requires strong customer service, communication, attention to detail, initiative, dependability, and the ability to manage competing demands while maintaining service quality.

Requirements

• High school diploma or equivalent.
• 0–1+ years of experience working in a mailroom and/or professional office environment.
• Ability to provide a high level of customer service to clients and customers.
• Strong attention to detail and initiative to meet business needs and expectations.
• Proficient computer skills, including Microsoft Office.
• Ability to perform complex functions of equipment and systems such as fax machines, scanners, metering, stamping, and tracking systems.
• Professional attitude and appearance.
• Strong oral and written communication skills.
• Ability to remain calm under pressure and demonstrate a good work ethic, sound judgment, and problem-solving ability.
• Ability to perform regular twisting, turning, squatting, bending, reaching, and lifting, and prolonged periods of sitting, standing, or walking.
• Ability to regularly lift and carry up to 20 pounds and move items over 50 pounds, such as by pushing a mail cart.
• Ability to occasionally lift up to 50 pounds and climb stairs.

Nice To Haves

• Prior hospitality experience, such as managing office inventory, setting up conference rooms, or assisting with events.
• Print, copy, and binding experience.
• Thorough knowledge of metering, weighing, logging, and other shipping procedures.

Responsibilities

• Maintain an extensive presence on the assigned floor and provide professional, courteous service to clients, guests, and vendors.
• Monitor floor conditions and report issues to facilities, maintenance, security, IT, or other appropriate operations teams; follow up to ensure resolution.
• Ensure legal and business professionals have appropriate workspace, connectivity, and supplies, and that systems such as printers, heating and cooling, and lighting are functioning effectively.
• Manage service requests, including imaging, car service, mailing, and printing, using a closed-loop approach and recording requests and completions in accountability software.
• Welcome visitors and provide office services information and general office guidance.
• Anticipate user needs and identify opportunities to improve the end-user experience.
• Use Canon devices, office center tools, workstations, and applications to complete service requests.
• Operate print settings in Adobe Acrobat, Excel, Outlook, and Microsoft Word, including features such as hole punching and collating.
• Complete work according to individual preferences and keep those preferences updated and available for continuity.
• Respond to emails and phone calls professionally and promptly; manage time and prioritize work according to workload.
• Use PS Ship in Outlook to create domestic and international FedEx labels and share tracking information and related details.
• Create shipping labels and prepare envelopes with correctly placed sender and return addresses.
• Bind, laminate, and cut documents using methods available at the office service center.
• Manage assigned-floor supply demand, monitor inventory, and coordinate restocking and specialty supplies.
• Resolve minor equipment issues such as paper jams and routine cleaning needs.
• Provide operational guidance and consultation for events, including preparation practices, request routing, and supply needs.
• Track service requests using office tools and systems; prioritize or delegate competing demands where appropriate.
• Solve problems resourcefully, propose solutions, seek assistance when needed, and adjust plans to complete work while maintaining quality.
• Build professional relationships and provide service that supports customer satisfaction and client needs.
• Work with facilities, catering, and other vendors as needed.
• Receive, sort, and deliver incoming mail and packages to assigned floors within established time frames.
• Log incoming and outgoing items as required and review them for accuracy and completeness.
• Organize and distribute supplies according to client requests; verify and log delivered orders.
• Keep supply areas, Floor Ambassador offices, and copy areas neat and organized; stock paper and toner.
• Handle items for distribution to client employees, affiliates, dealers, or other groups.
• Estimate production time for small- to medium-sized photocopy jobs, check completed copies for quality and accuracy, produce bound copies, and deliver and pick up copy jobs.
• Perform minor photocopier maintenance, including resolving paper jams, placing service calls, and routine cleaning.
• Prepare weekly production and volume reports to measure productivity and prepare billing charges.
• Provide administrative services such as inserting, copying, photocopying, and faxing.
• Set up and maintain visiting attorneys’ offices.
• Learn new features and functions of copying, faxing, scanning, and shipping equipment as introduced at the site.
• Train client end users on new equipment features and functions.
• Work overtime when needed.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED