Floor Sales I
About The Position
Floor Sales I provides customer service to Ashby Lumber customers and is responsible for the activity and presentation of an assigned store area. The employee helps customers locate and select merchandise, answers product and inventory questions, fills orders when requested, and maintains a clean, safe, organized, and attractive shopping area. The role also involves merchandise counts and replenishment, use of store computer systems, and, as needed, paint mixing, key cutting and lock rekeying, and operating a wire counter meter. Other job-related duties may be assigned by a supervisor, store manager, or owner.
Requirements
- Ability to sit or stand for 8 hours per day.
- Ability to lift and carry 50 pounds.
- Ability to push and pull 50 pounds.
- Ability to reach vertically and horizontally.
- Ability to perform the required mobility motions, including standing, walking, sitting, stooping, kneeling, crouching, crawling, and climbing.
- Ability to perform frequent full-range-of-motion physical activity for 8 hours per day.
- Wear an Ashby shirt, jeans or work pants, and safety-toe shoes, and maintain a neat and presentable appearance.
- Qualifications are not specified in the provided posting.
Responsibilities
- Prioritize customer service and contribute to a positive, productive team environment.
- Maintain personal productivity and quality standards that support excellent customer service.
- Use appropriate PPE, including safety-toe shoes, and follow safe lifting, carrying, and cutting practices.
- Maintain a safe and clean work area throughout the store.
- Interact with internal and external customers in a warm, friendly, courteous, respectful, tactful, and patient manner.
- Greet customers in the assigned area, offer assistance, help locate merchandise, and answer questions.
- Listen to customers’ needs and recommend appropriate items; cross-sell or suggest related products when applicable.
- Find a knowledgeable colleague when unable to answer a customer’s question, ensure the customer receives help, and learn the answer.
- Fill customer orders when requested.
- Learn and use store merchandise knowledge and computer systems to respond to questions about products, availability, styles, colors, returns, and comparable inventory.
- Navigate Eagle and IMU, process price changes, and print inventory labels.
- Complete assigned special projects.
- Clean, organize, and maintain the assigned area; front shelves, pull down top stock, and request backstock fills as needed.
- Perform daily low- and out-of-stock count checks and report counts to Purchasing.
- Conduct cyclical merchandise counts to help ensure accurate inventory.
- Track customer requests and recommend products for stocking; follow up on assigned reports.
- Take empty packages to a supervisor for sale to the store account.
- Perform additional tasks to improve the assigned area as needed.
- Mix paint as needed.
- Fulfill service needs in the locksmith area, including cutting keys and rekeying locks, as needed.
- Learn to operate the wire counter meter for electrical wire, rope, and cable as needed.
- Wear the assigned uniform and maintain a neat, presentable appearance.
- Perform other job-related duties and follow instructions and company policies as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
