Planet Fitness - Floating General Manager - Penn Hills Area

Taymax Group•Pittsburgh, PA

1d•Onsite

About The Position

The Floating Club Manager oversees gym operations to ensure an exceptional “Judgement Free” member experience and a financially successful club. The role leads and develops employees, supports day-to-day club operations, and provides backup coverage for absent employees and other club needs. It includes staff scheduling and payroll administration, customer service, facility cleanliness and safety, marketing support, financial and administrative tasks, and tracking club statistics and reports.

Requirements

Must be at least 18 years old.
High school diploma or GED equivalent.
Passion for fitness and health.
Computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
Strong leadership, team-building, and coaching skills.
Direct experience managing customer-focused teams in the fitness industry or a similar industry.
Exceptional customer service and conflict-resolution skills.
Hard-working, enthusiastic, and energetic management style.
Organization, problem-solving, and planning skills.
Ability to work independently and as part of a team.
Valid driver's license, acceptable driving record, and reliable transportation.

Nice To Haves

One to three years of experience in a management role preferred.

Responsibilities

Recruit, hire, train, and develop Assistant Managers, Member Service Representatives, Trainers, and Custodians.
Create and maintain a welcoming atmosphere for members, prospective members, and guests, and ensure staff follow customer service guidelines.
Schedule staff and ensure all shifts are covered; lead, train, coach, and hold direct reports accountable to company values and goals.
Process weekly or bi-weekly employee payroll, resolve employee concerns, and manage progressive discipline and termination as needed.
Participate in front-desk activities, including greeting members and guests, answering phones, checking members into the system, touring and signing up new members, logging amenities, and communicating updates and events.
Facilitate member requests and help resolve member questions and issues.
Oversee facility cleanliness and maintenance, including taking responsibility for the largest section of daily cleaning and maintaining the front desk and lobby.
Participate in facility cleaning and upkeep, including mopping spills, removing trash, cleaning windows and mirrors, and re-racking weights.
Help ensure the safety of employees, members, and club property by identifying equipment or facility repairs and promptly communicating needs to the Facilities Maintenance team.
Manage marketing efforts by ensuring staff know about and are trained on promotions.
Authorize expenditures and refunds and make daily bank deposits.
Prepare HR-related forms and send them to Corporate HR and Payroll.
Track weekly, monthly, and annual statistics and reports.
Provide backup support when employees are absent.
Perform other duties as assigned based on club needs.