Planet Fitness - Floating General Manager - East Bay Area

Taymax Group•Concord, CA

2d•Onsite

About The Position

The Floating General Manager assists with oversight of club operations across the assigned region, ensuring an exceptional “Judgement Free” member experience and helping create a positive, enthusiastic team atmosphere and financially successful clubs. The role reports directly to the Area Director and works closely with Area Leadership. The Area Director prepares schedules two weeks in advance based on business needs; the Floating General Manager must remain flexible to adjust schedules to meet club staffing requirements, including covering overnight and weekend shifts. The position leads employees in a positive, motivating manner and provides ongoing training and development. It oversees recruiting, staffing, member service, facility cleanliness and maintenance, marketing promotions, payroll and other administrative duties, while providing backup coverage for absent employees and supporting other club needs.

Requirements

Must be at least 18 years old.
High school diploma or GED equivalent.
Passion for fitness and health.
Computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
Strong leadership, team-building and coaching skills.
Direct experience managing customer-focused teams in the fitness or a similar industry.
Exceptional customer service and conflict-resolution skills.
Hard-working, enthusiastic and energetic management style.
Organization, problem-solving and planning skills.
Ability to work independently and as part of a team.
Valid driver's license, acceptable driving record and reliable personal transportation.
Ability to meet the physical demands of continual standing and walking, continual talking and listening in person or by phone, lifting up to 50 pounds, and bending, crouching and reaching daily; occasional exposure to toxic chemicals.

Nice To Haves

One to three years of experience in a management role is preferred.

Responsibilities

Recruit, hire, train and develop Assistant Managers, Member Service Representatives, Trainers and Custodians.
Create a welcoming atmosphere for members, prospective members and guests, and ensure staff follows customer service guidelines.
Schedule staff and ensure all shifts are covered; lead, train and coach direct reports, promote accountability and adherence to company values and goals, resolve employee concerns, and manage discipline or termination as needed.
Process weekly or bi-weekly employee payroll and prepare HR-related forms for Corporate HR and Payroll.
Participate in front-desk activities, including greeting members and guests, answering phones, checking members in, touring and signing up new members, logging amenities, communicating updates or events, and resolving member requests and questions.
Oversee facility cleanliness and maintenance, including responsibility for cleaning the largest section daily; keep the front desk and lobby orderly and participate in cleaning and club upkeep.
Identify equipment or facility repairs needed to support safety and communicate them promptly to the Facilities Maintenance team.
Ensure staff is informed and trained on marketing promotions.
Authorize expenditures and refunds and make daily bank deposits.
Track and prepare weekly, monthly and annual statistics and reports.
Provide backup support for employees who are absent and perform other duties based on club needs.