Planet Fitness - Assistant General Manager - Penn Hills Area
About The Position
The Assistant Manager supports oversight of club operations across the region to deliver an exceptional “Judgement Free” member experience and help build a positive, enthusiastic team and financially successful club. The position reports directly to the Area Director and works closely with Area Leadership. The Area Director creates the AGM’s schedule two weeks in advance based on business needs, but the AGM must be flexible to adjust to club staffing requirements, including covering overnight and weekend shifts. The role requires travel to a majority of clubs in the region. The Assistant General Manager supports staff recruitment, hiring, training, development, scheduling, supervision, payroll, and employee issue resolution. The role also provides backup coverage for the Club Manager and absent employees, while leading by example in front-desk activities and customer service. Responsibilities include greeting members and guests, answering phones, checking members in, touring and signing up new members, responding to requests, and helping resolve member questions and issues. The position also assists with facility cleanliness, maintenance, safety, supplies, reporting, marketing promotions, and bank deposits. The Assistant General Manager helps identify equipment or facility repairs and communicate them to the Club Manager and Facilities Maintenance team. Other duties may be assigned based on club needs.
Requirements
- Must be at least 18 years of age.
- High school diploma or GED equivalent required.
- Must be able to travel to a majority of clubs within the region.
- Must be flexible to adjust schedules to meet club staffing requirements, including covering overnight and weekend shifts.
Responsibilities
- Work closely with the Area Director to determine which club in the region requires assistance each day.
- Travel to a majority of clubs within the region.
- Assist in recruiting, hiring, training, and developing a high-performing staff, including Member Service Representatives, Overnight Lead, and Trainers.
- Help maintain a welcoming atmosphere and ensure staff follow customer service guidelines.
- Assist with staff management and provide backup support to the Club Manager as needed.
- Assist in scheduling and supervising staff to ensure shifts are covered.
- Ensure staff provide exceptional customer service.
- Assist in resolving or escalating employee issues and concerns.
- Assist with administration and processing of weekly employee payroll as needed.
- Provide backup coverage for employees who are absent.
- Lead by example in front-desk activities.
- Greet members and guests and provide exceptional customer service.
- Answer phones and assist callers with questions.
- Check members into the system, tour and sign up new members, log amenities, and communicate updates or events.
- Handle member requests and help resolve member issues and questions.
- Assist in overseeing club cleanliness and maintenance.
- Keep the front desk and lobby clean and orderly.
- Participate in facility cleaning and upkeep, including mopping spills, removing trash, cleaning windows and mirrors, and re-racking weights.
- Help ensure the safety of employees, members, and club property by identifying repair needs and promptly communicating them to the Club Manager and Facilities Maintenance team.
- Assist in ordering supplies within the budget based on club requirements.
- Assist in tracking statistics and preparing reports weekly, monthly, and annually.
- Manage marketing efforts to ensure staff know about and are trained on promotions.
- Make daily bank deposits as needed.
- Perform other duties as assigned based on club needs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
