Planet Fitness - Assistant General Manager - Penn Hills Area
About The Position
The Assistant General Manager assists with oversight of club operations across a region to help provide an exceptional “Judgement Free” member experience. The role reports directly to the Area Director and works closely with Area Leadership to foster a positive, enthusiastic team atmosphere and financially successful clubs. The Area Director creates schedules two weeks in advance based on business needs, but the Assistant General Manager must be flexible to make staffing adjustments, including covering overnight and weekend shifts. The role may require travel to most clubs in the assigned region and providing backup coverage as needed. The position supports staff recruitment, hiring, training, development, scheduling, supervision, payroll processing, and employee issue resolution. It also assists with member service, front desk operations, club cleanliness and maintenance, safety, supply ordering, reporting, marketing promotions, and bank deposits. Other duties may be assigned based on club needs. Taymax Group, LP operates Planet Fitness clubs as a franchisee. The company describes its mission as providing a high-quality fitness experience in a welcoming, non-intimidating environment. Taymax states that it is an equal opportunity employer and welcomes applications from people with disabilities; accommodations are available upon request during the selection process.
Requirements
- Must be at least 18 years old.
- High school diploma or GED equivalent required.
- Must be able to travel to a majority of clubs within the assigned region.
- Must be flexible to adjust schedules to meet club staffing needs, including covering overnight and weekend shifts.
Responsibilities
- Work with the Area Director to determine which club in the region needs assistance each day.
- Travel to a majority of clubs within the assigned region.
- Assist with recruiting, hiring, training, and developing Member Service Representatives, Overnight Leads, and Trainers.
- Help maintain a welcoming atmosphere and ensure staff follow customer-service guidelines.
- Assist with staff management and provide backup support to the Club Manager.
- Assist in scheduling and supervising staff to ensure shifts are covered.
- Ensure staff provide exceptional customer service.
- Assist in resolving or escalating employee issues and concerns.
- Assist with weekly employee payroll administration and processing as needed.
- Provide backup coverage for absent employees as needed.
- Lead by example in front desk activities, including greeting members and guests, answering phones, checking members in, touring and signing up new members, logging amenities, and communicating updates or events.
- Facilitate member requests and help resolve member issues and questions.
- Assist in overseeing club cleanliness and maintenance; keep the front desk and lobby clean and orderly.
- Participate in facility cleaning and club upkeep, including mopping spills, removing trash, cleaning windows and mirrors, and re-racking weights.
- Help ensure the safety of employees, members, and club property by identifying equipment or facility repairs and communicating them promptly to the Club Manager and Facilities Maintenance team.
- Assist with ordering supplies within the budget and according to club requirements.
- Assist with tracking statistics and preparing reports on a weekly, monthly, and annual basis.
- Manage marketing efforts to ensure staff know about and are trained on promotions.
- Make daily bank deposits as needed.
- Perform other duties as assigned based on club needs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
