Planet Fitness - Floating General Manager - Penn Hills Area

Taymax Group•Penn Hills, PA

3d•Onsite

About The Position

The Floating Club Manager oversees gym operations across the Penn Hills area to provide an exceptional “Judgement Free” member experience and support a financially successful club. The role leads and develops employees, maintains a welcoming environment, and provides backup coverage when employees are absent. The manager also participates in front desk work, facility cleaning and upkeep, marketing, administration, and member support.

Requirements

Must be at least 18 years old.
High school diploma or GED equivalent.
Passion for fitness and health.
Computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
Strong leadership, team-building, and coaching skills.
Direct experience managing customer-focused teams in the fitness or a similar industry.
Exceptional customer service and conflict resolution skills.
Hard-working, enthusiastic, and energetic management style.
Organization, problem-solving, and planning skills.
Ability to work independently and as part of a team.
Valid driver’s license, acceptable driving record, and reliable transportation.

Nice To Haves

One to three years of experience in a management role preferred.

Responsibilities

Recruit, hire, train, and develop Assistant Managers, Member Service Representatives, Trainers, and Custodians.
Maintain a welcoming atmosphere for members, prospective members, and guests, and ensure staff follow customer service guidelines.
Schedule staff and ensure all shifts are covered.
Lead, train, coach, and hold direct reports accountable to company values and goals; resolve employee concerns and manage discipline or termination when needed.
Process weekly or bi-weekly employee payroll and prepare HR forms for Corporate HR and Payroll.
Perform front desk activities, including greeting members and guests, answering phones, checking members in, touring and signing up new members, logging amenities, and communicating updates or events.
Handle member requests and help resolve questions and issues.
Oversee facility cleanliness and maintenance, including cleaning the largest section daily, maintaining the front desk and lobby, and participating in cleaning and club upkeep.
Identify equipment or facility repairs needed to support safety and communicate them to the Facilities Maintenance team in a timely manner.
Ensure staff are aware of and trained on marketing promotions.
Authorize expenditures and refunds and make daily bank deposits.
Track weekly, monthly, and annual statistics and reports.
Provide backup support for absent employees.
Perform other duties as assigned based on club needs.