Planet Fitness - Floating General Manager - Natrona Area

Taymax Group•Natrona Heights, PA

15d•Onsite

About The Position

The Floating Club Manager oversees gym operations across the Natrona area to provide an exceptional “Judgement Free” member experience and ensure the club is financially successful. The manager leads employees in a positive, motivating manner and supports their training and development. Duties include recruiting and managing staff, scheduling and payroll, delivering customer service, overseeing facility cleanliness and maintenance, supporting marketing efforts, handling expenditures and deposits, preparing HR forms, tracking reports, and providing coverage when employees are absent. The role may also involve other duties based on club needs.

Requirements

Must be at least 18 years old.
High school diploma or GED equivalent.
Passion for fitness and health.
Computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
Strong leadership, team-building, and coaching skills.
Direct experience managing customer-focused teams in the fitness or a similar industry.
Exceptional customer-service and conflict-resolution skills.
Hard-working, enthusiastic, and energetic management style.
Organization, problem-solving, and planning skills.
Ability to work independently and as part of a team.
Valid driver's license, acceptable driving record, and reliable personal transportation.

Nice To Haves

One to three years of experience in a management role is preferred.

Responsibilities

Recruit, hire, train, and develop Assistant Managers, Member Service Representatives, Trainers, and Custodians.
Create a welcoming atmosphere for members, prospective members, and guests, and ensure staff follow customer-service guidelines.
Schedule staff and ensure all shifts are covered.
Ensure staff provide exceptional customer service; lead by example, train and coach direct reports, and hold them accountable to company values and goals.
Process weekly or bi-weekly employee payroll; resolve employee concerns and manage progressive discipline and termination as needed.
Participate in front-desk activities, including greeting members and guests, answering phones, checking members in, touring and signing up new members, logging amenities, and communicating updates or events.
Facilitate member requests and help resolve member issues and questions.
Oversee facility cleanliness and maintenance, including taking responsibility for the largest section of daily cleaning and keeping the front desk and lobby orderly.
Participate in facility cleaning and upkeep, including mopping spills, removing trash, cleaning windows and mirrors, and re-racking weights.
Promote the safety of employees, members, and club property by identifying equipment or facility repairs and promptly communicating them to the Facilities Maintenance team.
Ensure staff are aware of and trained on marketing promotions.
Authorize expenditures and refunds and make daily bank deposits.
Prepare HR-related forms and send them to the Corporate HR and Payroll Team.
Track weekly, monthly, and annual statistics and reports.
Provide backup support for absent employees.
Perform other duties as assigned based on club needs.