Planet Fitness - Floating General Manager - Natrona Area

Taymax Group•Natrona Heights, PA

13d•Onsite

About The Position

The Floating Club Manager oversees gym operations across the Natrona area to deliver an exceptional “Judgement Free” member experience and support a financially successful club. The manager leads and develops employees, maintains a welcoming environment, and helps ensure staff consistently provide excellent customer service. The role also covers front-desk operations, facility cleanliness and maintenance, marketing promotions, payroll and HR administration, financial tasks, and operational reporting. The manager provides backup support for absent employees and performs other duties based on club needs. Taymax Group, LP is a multi-unit Planet Fitness franchisee operating more than 175 clubs across several U.S. states and Canadian provinces. Planet Fitness is a fitness-club brand focused on providing a high-quality experience in a welcoming, non-intimidating environment. Taymax describes itself as an equal opportunity employer and welcomes applicants from diverse backgrounds; accommodations are available upon request during the selection process.

Requirements

Must be at least 18 years old.
High school diploma or GED equivalent.
Passion for fitness and health.
Computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
Strong leadership, team-building, and coaching skills.
Direct experience managing customer-focused teams in the fitness industry or a similar industry.
Exceptional customer-service and conflict-resolution skills.
Hard-working, enthusiastic, and energetic management style.
Organization, problem-solving, and planning skills.
Ability to work independently and as part of a team.
Valid driver's license, acceptable driving record, and own reliable transportation.

Nice To Haves

One to three years of experience in a management role is preferred.

Responsibilities

Recruit, hire, train, and develop Assistant Managers, Member Service Representatives, Trainers, and Custodians.
Create and maintain a welcoming atmosphere for members, prospective members, and guests, and ensure staff follow customer-service guidelines.
Schedule staff and ensure shifts are covered; coach and hold direct reports accountable for following company values and goals.
Process weekly or biweekly employee payroll, resolve employee concerns, and manage progressive discipline and terminations as needed.
Participate in front-desk activities, including greeting and checking in members, answering phones, touring and signing up new members, logging amenities, communicating updates and events, and helping resolve member requests and issues.
Oversee facility cleanliness and maintenance, including daily cleaning responsibilities and upkeep of the front desk, lobby, and club.
Identify equipment or facility repairs needed to help ensure safety and communicate them promptly to the Facilities Maintenance team.
Ensure staff know about and are trained on marketing promotions.
Authorize expenditures and refunds and make daily bank deposits.
Prepare HR-related forms and send them to the Corporate HR and Payroll Team.
Track and report statistics weekly, monthly, and annually.
Provide backup support for absent employees.
Perform other duties as assigned based on club needs.