Floating Assistant Community Manager

Greystar Management Services•Las Vegas, NV

About The Position

The Floating Assistant Community Manager (ACM) supports the effective management and operations of multiple Greystar residential communities. The role assists on-site Community Managers, helps provide a positive resident or tenant experience, and contributes to property success. The Floating ACM must promptly learn the specifics of each community, including its unit mix, amenities, submarket conditions, property-management-system reports, and client specifications. The geographic scope, supervisors, and assignments may change at any time. The position assists with community operations, resident relations, leasing and marketing, financial processes, administrative work, property inspections, regulatory compliance, and the training and development of on-site teams. In California, the Assistant Community Manager or Leasing Manager must review completed move-in files before submitting them to the Community Manager for review and approval. The role works in an office environment and may frequently involve exposure to outdoor elements, including potentially unpleasant or hazardous temperatures, weather, odors, or landscapes. Rare or occasional travel may be required for business meetings, training, or other work needs. The hourly rate is $22–$24. Additional compensation may include performance-based bonus programs, depending on position and eligibility.

Requirements

At least 1 year of relevant experience; the posting specifies a minimum of 1–3 years in relevant experience demonstrating property management, sales, marketing, and customer-service capabilities.
Experience sufficient to manage day-to-day apartment-community operations, resolve customer complaints and issues, complete financial records and reports, increase sales revenue, and coordinate a team’s work.
Strong customer-service and interpersonal skills.
Excellent organizational and multitasking abilities.
Understanding of lease terms and lease enforcement, including collections.
Excellent communication and conflict-resolution skills.
Ability to adapt to different property environments and work independently.
Any licenses or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, Hospitality, or a related field.
Experience with Entrata, Yardi, and/or OneSite property-management software.

Responsibilities

Assist with the day-to-day operations of multiple properties and ensure compliance with company policies and procedures.
Oversee property maintenance, vendor relationships, and service contracts.
Serve as a point of contact for residents or tenants, respond to inquiries and concerns, and facilitate positive interactions.
Organize and coordinate community events to foster community and resident engagement.
Assist with leasing, including property tours, application processing, and lease documentation.
Collaborate with the marketing team to promote available units and community amenities.
Support rent collection, budget tracking, and expense management; work with accounting to ensure accurate and timely financial reporting.
Answer phones, respond to emails, maintain organized and current records, and help prepare reports, presentations, and other documentation.
Conduct regular property inspections, identify maintenance or safety concerns, and help ensure properties meet company standards.
Stay informed about applicable local, state, and federal property-management regulations and help ensure compliance.
Assist with policies intended to maintain a safe and secure environment.
Participate in training and stay current on industry best practices.
Support the professional development of on-site property-management teams.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after 1 year of service.
Additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every 5 years thereafter.
401(k) with company match up to 6% of pay after 6 months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for quarterly or annual bonuses for corporate positions, or weekly, monthly, and/or quarterly bonuses for onsite property positions, based on applicable program terms.