Floating Assistant Community Manager

Greystar Management Services•Nashville, TN

3d•Onsite

About The Position

The Floating Assistant Community Manager supports the effective management and operations of multiple Greystar residential communities. The role assists on-site Community Managers, helps provide a positive resident or tenant experience, and contributes to the success of the properties. The employee must quickly learn each community’s specifics, including its unit mix, amenities, sub-market conditions, property management system reports, and client specifications. Geographic coverage, supervisors, and assignments may change at any time. The position includes supporting community operations, resident relations, leasing and marketing, financial processes, administration, property inspections, regulatory compliance, and training and development. It requires adapting to different property environments and working independently. Rare or occasional travel may be required for business meetings, training, or other work-related responsibilities.

Requirements

At least 1–3 years of relevant experience demonstrating property management, sales, marketing, and customer service capabilities.
Experience sufficient to manage day-to-day apartment community operations, resolve customer complaints and issues, complete financial records and reports, increase sales revenues, and coordinate a team’s work.
Strong customer service and interpersonal skills.
Excellent organizational and multitasking abilities.
Understanding of lease terms and lease enforcement, including collections.
Excellent communication, conflict resolution, and customer service skills.
Ability to adapt to different property environments and work independently.
Required licenses and/or certifications as specified by state and local jurisdictions.
Valid driver’s license to drive a golf cart on property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, Hospitality, or a related field.
Experience with Entrata, Yardi, and/or OneSite property management software.

Responsibilities

Assist with the day-to-day operations of multiple properties and ensure compliance with company policies and procedures.
Oversee property maintenance, vendor relationships, and service contracts.
Serve as a point of contact for residents or tenants, respond to inquiries and concerns, and facilitate positive interactions.
Organize and coordinate community events to encourage community and resident engagement.
Assist with leasing, including property tours, application processing, and lease documentation.
Work with the marketing team to promote available units and community amenities.
Support rent collection, budget tracking, and expense management, and coordinate with accounting to ensure accurate and timely financial reporting.
Handle administrative duties, including answering phones, responding to emails, maintaining records, and preparing reports and other documentation.
Conduct regular property inspections, identify maintenance or safety concerns, and help ensure properties meet company standards.
Stay informed about applicable local, state, and federal property management regulations and help ensure compliance.
Assist with implementing policies to maintain a safe and secure environment.
Participate in training, stay updated on industry best practices, and support the professional development of on-site property management teams.
For California assignments, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Possible quarterly or annual bonus for corporate positions based on individual and company performance.
Possible weekly, monthly, and/or quarterly bonus for onsite property positions.