Floating Assistant Community Manager

Greystar•Brentwood, TN

4d•$23 - $25

About The Position

The Floating Assistant Community Manager (ACM) supports the effective management and operations of multiple residential communities within Greystar. The role assists on-site Community Managers, promotes positive resident or tenant experiences, and contributes to the success of the properties. The ACM is expected to promptly learn each community’s specifics, including its unit mix, amenities, sub-market conditions, property management system reports, and client specifications. The geographic scope, supervisors, and assignments may change at any time. The role includes supporting community operations, resident relations, leasing and marketing, financial management, administrative duties, property inspections, regulatory compliance, and training and development. For California locations, the Assistant Community Manager or Leasing Manager must review completed move-in files before submitting them to the Community Manager for review and approval.

Requirements

A minimum of 1–3 years of relevant experience demonstrating property management, sales, marketing, and customer service capabilities.
Experience or ability sufficient to manage day-to-day apartment community operations, resolve customer complaints and issues, complete financial records and reports, increase sales revenues, and coordinate a team’s work.
Strong customer service and interpersonal skills.
Excellent organizational and multitasking abilities.
Understanding of lease terms and lease enforcement, including collections.
Excellent communication and conflict-resolution skills.
Ability to adapt to different property environments and work independently.
Any licenses or certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Ability to physically access all exterior and interior parts of the property, community, and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, Hospitality, or a related field.
Strong proficiency with property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Assist with day-to-day operations of multiple properties and ensure compliance with company policies and procedures.
Oversee property maintenance, vendor relationships, and service contracts.
Serve as a point of contact for residents or tenants, respond to inquiries and concerns, and facilitate positive interactions.
Organize and coordinate community events to encourage resident engagement.
Assist with leasing, including property tours, application processing, and lease documentation.
Collaborate with the marketing team to promote available units and community amenities.
Support rent collection, budget tracking, and expense management.
Work with the accounting department to ensure accurate and timely financial reporting.
Answer phones, respond to emails, maintain organized and current records, and handle other administrative duties.
Assist with preparing reports, presentations, and other documentation.
Conduct regular property inspections to ensure company standards are met and identify maintenance or safety concerns.
Stay informed about local, state, and federal property management regulations and help ensure compliance.
Assist in implementing policies that maintain a safe and secure environment.
Participate in training programs, stay informed about industry best practices, and support the professional development of on-site property management teams.
In California, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for a quarterly or annual bonus for corporate positions, based on individual and company performance.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.