Floating Assistant Community Manager
About The Position
The Floating Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of the community. The role completes accounting and bookkeeping tasks, prepares monthly close-out and financial reports, processes invoices, collects payments, completes bank deposits and account reconciliations, and uses property management software to record, track, and report on the community’s financial activity. The position may act as the on-site supervisor when the Community Manager is absent, coordinating daily work and maintenance and make-ready tasks while ensuring operations comply with company policies and procedures. It also helps maintain resident satisfaction, supports owner relationships, and may assist with leasing and marketing activities. The role works in an office and may have frequent exposure to outdoor conditions, with routine local travel and occasional business travel as needed.
Requirements
- At least 1 year of relevant residence life and/or property management experience; the stated minimum range is 1–3 years.
- Understanding of lease terms, lease enforcement, and collections.
- Excellent written and verbal communication skills.
- Detail-oriented and self-motivated, with the ability to work independently and collaboratively as part of a team.
- Required licenses and certifications as determined by state and local jurisdictions.
- Valid driver’s license to drive a golf cart on the property.
- Proficiency with Internet, word processing, spreadsheet, and database management programs.
- Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Nice To Haves
- Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.
Responsibilities
- Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
- Operate property management software, enter required information accurately, and complete updates and backups to maintain system integrity.
- Review resident files and accounting records for unpaid or late fees, communicate with residents about balances, collect delinquencies, and enforce lease terms.
- Review and submit vendor, contractor, and service-provider invoices by reconciling work or purchases, obtaining Community Manager approval, coding charges, and coordinating related communications.
- Follow company eviction procedures, including proper notice requirements, resident evictions, and representing the community in court hearings and eviction proceedings as required.
- Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposit and cancellation fees, and processing dispositions according to procedures and legal requirements.
- Respond promptly to resident complaints, questions, and requests, and take appropriate action to resolve service issues and support resident retention.
- Act as the on-site supervisor in the Community Manager’s absence by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing community operations in compliance with company policies and procedures.
- Assist with client and owner relationships by meeting with owners, conducting community tours, providing performance updates, and responding to requests.
- May assist with leasing and marketing by greeting prospects, collecting Guest Card information, showing apartments and models, obtaining lease deposits, and helping with applications and credit verification.
- In California, review completed move-in files before submitting them to the Community Manager for review and approval.
Benefits
- Competitive medical, dental, vision, disability, and life insurance; low-cost or free basic employee-only medical coverage.
- Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
- Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount and unit availability.
- Six-week paid sabbatical after 10 years of service and every five years thereafter.
- 401(k) with company match up to 6% of pay after six months of service.
- Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
- Employee Assistance Program.
- Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
- Charitable giving program and benefits.
- The role may be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
