Floating Assistant Community Manager

Kalos Residential • Louisville, KY

1d • Onsite

About The Position

The Assistant Community Manager supports daily operations at Avalon Springs and Frontgate, working closely with the Property Manager and Regional Manager to maintain occupancy, improve financial performance, deliver an excellent resident experience, and ensure consistent operations across both communities. The role oversees leasing, renewals, resident relations, collections, administrative processes, and compliance while supporting onsite teams and holding them accountable to established expectations.

The position requires managing competing priorities, working independently, and transitioning between properties as operational needs require. The Assistant Community Manager monitors both communities’ performance, identifies opportunities and operational gaps, and takes action. When the Property Manager is unavailable, the role provides leadership and continuity of operations.

The position requires prior onsite multifamily property management experience and proficiency with Entrata or a comparable property management platform. The successful candidate will regularly travel between the two communities, have reliable transportation, and be available to work evenings and weekends as needed. A high school diploma or equivalent is required. Fair Housing certification is required before interacting with prospects or residents.

Requirements

• Prior onsite multifamily property management experience, with demonstrated progression in responsibility.
• Experience with leasing, renewals, collections, resident relations, and property administration.
• Ability to manage multiple priorities and support operations across more than one property.
• Proficiency with Entrata or a comparable property management platform.
• Working knowledge of Microsoft Office Suite, including Excel, Word, and Outlook.
• Strong organizational skills and attention to detail.
• Ability to interpret property reports, identify performance gaps, and follow through on corrective actions.
• Effective communication, problem-solving, and leadership skills.
• Fair Housing certification required before interacting with prospects or residents.
• High school diploma or equivalent required.
• Ability to travel regularly between Avalon Springs and Frontgate and reliable transportation to meet the travel requirements of a multi-site position.
• Availability to work evenings and weekends as needed.
• Ability to work independently while maintaining communication with property and regional leadership.
• Must successfully complete applicable pre-employment screening in accordance with company policy.

Nice To Haves

• Certified Apartment Manager (CAM) or Accredited Residential Manager (ARM) designation; preferred but not required.
• College degree preferred.

Responsibilities

• Support daily operations at Avalon Springs and Frontgate and maintain consistent, efficient execution across both properties.
• Maintain a regular presence at both properties, prioritize work across locations, monitor performance, and communicate operational concerns and recommended solutions to leadership.
• Provide leadership and continuity when the Property Manager is unavailable.
• Support leasing, including tours, lead follow-up, application processing, lease execution, and closing.
• Monitor leasing pipelines, traffic, applications, cancellations, upcoming move-ins, and available inventory; help achieve occupancy and revenue goals.
• Ensure leases, applications, and supporting documentation are completed accurately and entered into Entrata daily.
• Monitor lease expirations, deliver and track renewal offers, follow up with residents, and support retention initiatives.
• Build resident relationships, address concerns promptly, and escalate issues when appropriate.
• Oversee daily collections and delinquency follow-up, monitor outstanding balances, and support payment arrangements in accordance with policies, lease requirements, and applicable laws.
• Assist with month-end processes, invoice coding, financial documentation, reporting, budget goals, expense control, and protection of net operating income.
• Guide and support onsite leasing and administrative team members, establish expectations, identify training opportunities, and communicate staffing or performance concerns to leadership.
• Partner with Property Managers, Leasing Consultants, and Maintenance Supervisors to resolve operational challenges and maintain service standards.
• Maintain customer service standards, follow up on resident issues, and work with maintenance teams to support timely resolution.
• Maintain compliance with Fair Housing requirements, company policies, lease agreements, and applicable laws.
• Ensure accurate move-in and move-out documentation, lease files, resident records, notices, renters insurance compliance, and other required documentation.
• Support eviction and delinquency processes, audits, file reviews, inspections, and compliance initiatives; identify documentation gaps and escalate risks.
• Assist other communities or departments when needed.

Benefits

• Competitive base pay commensurate with experience.
• Performance-based bonus tied to property results.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off.
• Opportunities for career advancement and internal promotion.
• Opportunity to build leadership experience across multiple communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED