Float Teller

GPO Federal Credit Union • Town of New Hartford, NY

24d • $18 - $23 • Onsite

About The Position

The Float Teller serves as a primary point of contact for GPO members and helps ensure they receive quality service. The role advocates for members by looking for ways to improve their experience while completing daily transactions. The teller has a home-base branch and may be assigned to cover other branches as needed; mileage traveled between branches is reimbursed at the current IRS-approved rate.

The position provides experience in cash handling, customer service, financial products, and sales. The schedule is Monday through Friday, 8:15 a.m. to 5:15 p.m., with two to three Saturdays per month from 8:45 a.m. to 12:15 p.m.

Requirements

• High school diploma or GED.
• At least 6 months of cash-handling experience.
• Positive attitude, motivation, and determination.
• Ability to work in a team setting and independently on projects.
• Willingness to promote credit union products and services.
• Ability to stand for extended periods regularly.
• Ability to regularly lift bags of coins and cash drawers weighing more than 10 pounds.
• Manual dexterity for regularly counting cash.
• Ability to occasionally stoop, bend, twist, and pick up items.
• Ability to regularly visually assess the authenticity of presented items.
• Ability to speak clearly and listen effectively.
• Sound judgment in decisions related to position duties and credit union policies and procedures.
• Ability to operate a 10-key calculator, keyboard, and various data-processing programs.
• Ability to maintain and troubleshoot automated teller machines and coin machines.

Responsibilities

• Engage with members to provide a positive experience and develop strong member relationships.
• Refer products and services that may benefit members while helping the branch meet sales goals.
• Complete transactions accurately and balance the teller drawer daily.
• Greet members as they enter the building and help create a welcoming environment.
• Perform transactions professionally to build member confidence and trust.
• Resolve service issues, answer member questions, or refer members to another employee as appropriate.
• Maintain the ATM and night depository as directed by the teller supervisor.
• Report suspicious or irregular activity, help protect against member fraud, and educate members about account security.
• Perform other duties as requested to support an efficient teller line.
• Complete assigned training and seek opportunities to enhance knowledge and abilities.
• Protect confidential member information and follow related policies and procedures.
• Communicate with fellow employees, the teller supervisor, and branch management, and keep the teller supervisor and branch manager informed about key issues.
• Help create a positive image of the branch by taking an active role in the branch community.
• Safeguard credit union assets by following policies and procedures.

Benefits

• Employer-paid 401(k) retirement plan, starting on the first day, with a 3% employer contribution match.
• Life insurance.
• Long-term disability.
• HSA contributions.
• Competitive salaries, annual raises, and incentives.
• Low-cost medical, dental, and vision insurance.
• Paid vacation time, sick leave, personal time, and 11 paid holidays.
• Mileage reimbursement for travel between branches at the current IRS-approved rate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED