Float Phlebotomist / Administrative Assistant

One Medical•Gilbert, AZ

5d•Onsite

About The Position

One Medical is a primary care organization offering in-office and virtual care, on-site labs, and preventive, chronic, and other care services. The Float Phlebotomist, internally known as a One Medical Flex Lab Services Specialist/Member Support Specialist, provides phlebotomy and patient support across multiple offices in a market. The role also serves as a first point of contact for patients, helps maintain the office, and provides administrative support to the care team. The position emphasizes empathetic, patient-centered service and effective communication. Initially, the role includes venipuncture, specimen collection and processing, patient intake, front desk duties, clerical support, office upkeep, and collaboration with providers and team members. After completing One Medical clinical training and any state-required education or certifications, responsibilities and compensation expand to the full scope of the Patient Care Specialist role, including additional clinical services. This is a full-time, 40-hour-per-week, in-office position based in Gilbert, Arizona, supporting multiple One Medical locations in a market. Shifts are generally eight hours between 7:30 a.m. and 8:00 p.m., Monday through Saturday. Location and schedule may change.

Requirements

At least six months of autonomous phlebotomy experience.
Strong customer service skills and the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, internet navigation, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to build patient confidence and trust while providing individualized, human-centered, customer-focused care.
Ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.
Successful completion of One Medical clinical training and applicable state-required education and/or certifications within the first six months of employment.
Willingness to obtain BLS certification within 60 days of hire when required by applicable guidelines.
Availability for a full-time, 40-hour-per-week, in-office schedule with eight-hour shifts generally between 7:30 a.m. and 8:00 p.m., Monday through Saturday, and willingness to support multiple locations in a market as location and schedule may change.

Nice To Haves

Certified Phlebotomy License.
Experience working with remote teams.

Responsibilities

Use One Medical’s C-I-CARE framework in patient interactions and support a positive in-office experience, including patient intake, same-day schedule management, follow-up scheduling, billing and insurance support, patient feedback monitoring, and outreach.
Provide venipuncture services to patients ranging from pediatrics to geriatrics.
Perform and assist with non-blood specimen collection.
Label, handle, and process specimens; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and provide clerical support to providers and the virtual medical team, including biometric screening forms, medical record and consult review, billing inquiries, and Department of Health reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and task management to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and problem solving, and by supporting providers with ad hoc requests.
Use the company’s technology suite, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System, to communicate and complete daily work.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
After completing One Medical clinical training and state-required education and/or certifications, perform and assist with extended-scope duties such as EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
Complete One Medical clinical training and state-required education and/or certifications within the first six months of employment.
Obtain Basic Life Support (BLS) certification within 60 days of hire when required under guidelines for the applicable metropolitan statistical area.

Benefits

Paid sabbatical after every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program offering confidential support for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Company-paid basic life insurance.
Company-paid short-term and long-term disability insurance.
For practicing clinicians: malpractice insurance coverage, UpToDate subscription, annual continuing medical education stipend, weekly rounds, and a discounted rate to attend One Medical’s Annual REAL primary care conference.