Float Phlebotomist / Administrative Assistant (Skokie)

One Medical•Skokie, IL

2d•$24 - $26•Onsite

About The Position

One Medical is seeking a Float Phlebotomist / Administrative Assistant, internally known as a Lab Services Specialist/Member Support Specialist, to support patients at its Skokie office. The role provides venipuncture and other clinical support services while helping patients have a positive in-office experience. It also serves as a first point of contact for patients and helps maintain the appearance and readiness of the office. The position combines clinical and administrative work, including specimen collection and processing, patient intake, scheduling, front-desk support, patient messages, and clerical assistance to providers and the virtual medical team. The successful candidate will deliver empathetic, customer-focused care, collaborate with the office team, and adapt to changing patient and team needs. This is a full-time, 40-hour-per-week, in-office role in Skokie, Illinois. Shifts are eight hours and generally occur between 8 a.m. and 5 p.m., with one to two days per week extending until 7 p.m. The schedule may change based on business direction. Compensation is $24.25–$26.25 per hour, depending on factors such as skills, experience, and work location.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Computer proficiency, including typing, internet navigation, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
Ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE framework in clinical and administrative patient interactions; support patient intake, same-day schedule management, follow-up scheduling, billing and insurance processes, patient feedback monitoring, and outreach.
Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Label, handle, and process specimens properly; maintain inventory and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties, including biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by rounding, attending team huddles, participating in problem solving, and supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
Use the organization's technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and its electronic medical record system.
Provide other job-related support as assigned by management or requested by the Practice Coordinator, Operations Manager, or providers.

Benefits

Paid sabbatical after every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential services for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Basic life insurance paid in full by One Medical.
Short- and long-term disability insurance paid in full by One Medical.
Regular team members working at least 24 hours per week and their dependents are eligible for benefits starting on the team member's date of hire.