Float Phlebotomist / Administrative Assistant (Skokie)

One Medical•Skokie, IL

1d•Onsite

About The Position

One Medical is seeking a Float Phlebotomist / Administrative Assistant, internally known as a Lab Services Specialist/Member Support Specialist, to provide venipuncture and clinical support services while creating an exceptional in-office patient experience. The role serves as a first point of contact for patients, supports their care journey, and helps maintain the look and feel of the office. It combines specimen collection, administrative support, patient service, and collaboration with providers and teammates. The position involves venipuncture for patients ranging from pediatrics to geriatrics, depending on the office, and may include extended-scope duties such as non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs. The role also supports patient intake, scheduling, billing and insurance-related tasks, follow-up, lab case coordination, and clerical work for providers and the virtual medical team. The employee maintains specimen handling and processing standards, inventory, equipment, and office spaces; completes front-of-house and opening and closing duties; and uses One Medical’s technology suite to support daily work. This is a full-time, 40-hour-per-week, in-office role based in Skokie, Illinois. Shifts are generally eight hours between 8 a.m. and 5 p.m., with one or two days per week extending until 7 p.m. Compensation is $24.25 to $26.25 per hour, based on a standard full-time schedule. Total compensation may include benefits and may vary based on candidate-specific factors.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Computer proficiency, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while providing individualized, human-centered, customer-focused care.
Demonstrated ability to persist through change, take action on challenges, and learn quickly and effectively when faced with new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE framework in clinical and administrative patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, feedback monitoring, and outreach.
Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on the office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Label, handle, and process specimens properly; maintain inventory and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and problem solving, and by supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Provide other job-related support as requested by the Practice Coordinator, Operations Manager, or providers.