Float Administrative Assistant (Glastonbury)

One Medical • Glastonbury, CT

3d • Onsite

About The Position

One Medical is seeking a Float Administrative Assistant to support patients and care teams in its Glastonbury, Connecticut office and provide coverage at Fairfield County (West Hartford) locations as needed. The role serves as an ambassador for patients, helping remove barriers to care and create a positive in-office experience. It also helps maintain the appearance and organization of the office and provides operational support to practice staff and providers.

The position requires empathy, strong communication, service orientation, problem-solving, adaptability, and the ability to work collaboratively in a diverse, feedback-driven team. The role is full-time and based in person. The base pay is $22.75 per hour on a full-time schedule, with a $1.25 differential for eligible extended hours.

Requirements

• At least 1 year of experience in high-touch customer- or patient-facing roles.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
• A proven ability to persist through change, demonstrate a forward-thinking perspective under pressure, and take action to address challenges.
• Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.

Responsibilities

• Use the C-I-CARE communication framework in patient interactions and support a positive in-office experience.
• Support patient intake, same-day schedule management, follow-up scheduling, billing and insurance questions, patient feedback monitoring, and outreach as needed.
• Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
• Contribute to team development through rounding, team huddles, collaborative problem-solving, and support for in-office providers with ad hoc requests.
• Use the technology suite, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System, to communicate and complete daily work.
• Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
• Provide coverage at Fairfield County (West Hartford) locations as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed