Float Administrative Assistant (Glastonbury)

One Medical•Glastonbury, CT

18h•Onsite

About The Position

One Medical is hiring a full-time Float Administrative Assistant to support patients and care teams in person at its Glastonbury, Connecticut office, with coverage at Fairfield County (West Hartford) locations as needed. The role serves as an ambassador for patients, helping remove barriers to care and provide a positive in-office experience. It also helps maintain the appearance and organization of patient- and employee-facing office spaces and provides support to the Practice Coordinator, Operations Manager, and in-office providers as requested. The position requires empathy, strong communication, customer-focused problem solving, and the ability to adapt to changing patient and team needs. The employee will support patient intake and scheduling, front-of-house operations, office upkeep, team collaboration, and daily work using One Medical’s technology systems. The work schedule may change based on business direction. The role is in-person and pays $22.75 per hour based on a full-time schedule, with a $1.25 differential for eligible extended hours. Regular team members working 24 or more hours per week and their dependents are eligible for benefits starting on the team member’s hire date.

Requirements

At least 1 year of experience in high-touch customer- or patient-facing roles.
Strong written and verbal communication skills.
Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
A track record of persisting through change, taking a forward-thinking approach under pressure, and stepping up to address challenges.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.

Responsibilities

Use the C-I-CARE communication framework in patient interactions and support a positive in-office experience.
Assist with patient intake, same-day schedule management, follow-up scheduling, billing and insurance inquiries, monitoring patient feedback, and outreach as needed.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and team problem solving.
Support in-office providers with ad hoc requests.
Use Slack, G-suite, Zoom, the 1Life Electronic Medical Record System, and other technology needed for daily work and communication.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and keeping areas organized.
Provide coverage at Fairfield County (West Hartford) locations as needed.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential support for stress, anxiety, financial planning, and legal issues.
Competitive medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Company-paid basic life insurance.
Company-paid short-term and long-term disability insurance.