Flight Coordinator

DNATA US Inflight Catering • Houston, TX

102d

About The Position

As a Flight Coordinator for dnata Catering, you ensure customer menu specifications, equipment requirements, and service standards are accurately executed before aircraft loading. You verify meals, beverages, and onboard equipment against the boarding bill and airline specifications, maintaining quality, safety, and presentation standards. You work with airline account management, production, and dispatch teams to support timely, accurate order fulfillment and maintain detailed documentation. The role requires customer focus, strong organization, and adaptability to last-minute changes.

The position involves regular movement between the office and aircraft, checking flights and coordinating catering delivery. Employees must follow food-handling, sanitation, ramp-safety, and security procedures. The work environment includes exposure to low temperatures, outdoor weather, heights, and loud ramp noise.

Requirements

• High school diploma or GED.
• Two to three years of progressive customer service experience.
• Proficiency in Microsoft Office applications, including Excel.
• Valid driver’s license.
• Meet applicable state and local food-handler certification requirements for the work location; in Texas, obtain a Food Handler Certificate within 60 days of hire.
• Meet requirements necessary to obtain a Port Authority, TSA, and CBP badge.
• Excellent attention to detail and ability to multitask in a fast-paced environment.
• Ability to read and write in English.
• Flexibility to work different shifts, including nights, weekends, and holidays.
• Ability to lift and push heavy objects and racks; regularly lift or move up to 30 pounds.
• Ability to stand for long periods and regularly walk, reach, stoop, kneel, or crouch; duties also involve frequent bending and squatting.
• Ability to follow simple and complex instructions, maintain concentration, and work accurately under time limits.
• Consistent attendance and punctuality, and ability to meet productivity standards and complete tasks on time.
• Legally authorized to work in the United States at application and throughout employment without current or future sponsorship from dnata Catering USA.

Nice To Haves

• The company offers mentoring, volunteer, and professional development opportunities.

Responsibilities

• Provide excellent customer service daily.
• Comply with HACCP/GMP and dnata catering sanitation and proper food-handling policies and procedures.
• Check meals for accuracy against menu specifications and meal counts.
• Coordinate with airline clients and support efficient delivery logistics.
• Work with airline account management, production, and dispatch teams to support timely and accurate order fulfillment.
• Follow ramp safety policies and procedures, including wearing a safety vest while working in the field.
• Use equipment and materials properly and work safely to prevent accidents to self and coworkers.
• Complete other duties as assigned.

Benefits

• Full-time employees are eligible for a 401(k).
• Full-time employees are eligible for medical, dental, and vision healthcare benefits.
• Complimentary breakfast, lunch, and dinner during the shift.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED