Flight Coordinator

Goodwin • Columbus, OH

2d • Remote

About The Position

The Flight Coordinator supports Goodwin’s Guest Services team by tracking active and upcoming private charter flights in real time and confirming that essential trip details are in place before and during each trip. The role provides visibility into aircraft location, crew readiness, estimated arrival times, and flight milestones, while helping ensure catering, ground transportation, and other day-of logistics are on track. It is an entry point into live aviation operations and offers the opportunity to build knowledge of the broader trip management process.

This is a remote role supporting live flights seven days a week, including weekends and holidays. Shifts are scheduled within the stated coverage window, and the role has a standardized pay rate of $25 per hour. The posting gives two different coverage windows: shifts are scheduled between 7:00 a.m. and 12:00 a.m., and required availability is between 6:00 a.m. and midnight Eastern.

Requirements

• Aviation background through an Aviation Management degree in progress or recently completed, or direct experience at an FBO, airline, or in a flight operations environment.
• Strong attention to detail and ability to track multiple active flights simultaneously without losing accuracy.
• Comfort working in a fast-paced, real-time environment where priorities can shift quickly.
• Clear and concise communication, especially in a team Slack environment.
• High degree of reliability, with accurate and timely tracking and updates.
• Availability to work a flexible schedule across seven days per week between 6:00 a.m. and midnight Eastern, including occasional early mornings and late nights based on flight activity.
• Authorization to work in the United States without current or future sponsorship.

Nice To Haves

• Familiarity with business aviation operations, including how trips are booked, managed, and flown.
• Experience with flight tracking systems or aviation operations software.
• Experience in a fast-paced, time-sensitive operations or customer service role.

Responsibilities

• Track active and upcoming flights in real time, including aircraft position, crew readiness, and estimated arrival times.
• Confirm that crew and aircraft are in position before departure and communicate status clearly.
• Promptly report key flight events, including crew and aircraft in-position, taxi, takeoff, landing, and operational changes.
• Handle day-of disruptions such as aircraft-out-of-service events, air traffic control delays, or weather issues using established playbooks, and escalate situations beyond those processes to the Guest Services Specialist or Lead.
• Verify that catering, ground transportation, and other day-of arrangements are on track; promptly flag issues and work on recovery options.
• Action same-day client and broker requests that relate directly to flights operating that day.
• Keep trip records, tracking notes, irregular operations logs, and status fields current in the operations system.
• Assist Guest Services Specialists with overflow tasks during high-volume periods.
• Collaborate with teammates and contribute to real-time problem-solving.

Benefits

• Two weeks of paid time off each year.
• Five days of sick time each year.
• Health, vision, and dental insurance.
• Company-covered life, short-term disability, and long-term disability insurance policies.
• 401(k) with up to a 3.5% company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed