Flight Coordinator

LSG Sky Chefs•Dallas, TX

9d•Onsite

About The Position

The Flight Coordinator is responsible for performing daily quality checks for key international flights, both in-house and on the field. The role coordinates catering flight operations, including communication with Sky Chefs management, Customer Service personnel, and airline ramp and operations personnel. The coordinator supports safe, timely, and accurate catering delivery, follows customer specifications and applicable quality and safety requirements, and reports quality-check findings and significant issues to management. The position requires flexibility to work a 24/7 schedule, including nights, weekends, and holidays as needed.

Requirements

Must be able to read, write, and speak English.
Strong analytical, verbal, written, interpersonal, and organizational skills.
Must be able to interpret and comprehend menu and flight galley specifications.
Must demonstrate interpersonal communication, customer service, and a high level of professionalism.
Must be able to apply safety standards and guidelines and follow Ramp Safety and AOA Safety and Security rules and regulations.
Must be able to work in extreme heat and/or cold environments.
Must be able to walk, stoop, bend, and stand for the entire work shift.
Must be able to use fingers and hands to handle equipment.
Must have good organizational skills and be adaptable to frequent changes.
Must be flexible to work in a 24/7 environment, including nights, weekends, and holidays, subject to change.
High school diploma or equivalent.
Must have a valid driver’s license with a safe driving record.
Must successfully complete the on-the-job driver training program and obtain a SIDA and Customs Seal.
Must be in the current position for 60 days and have a good attendance record.
Must be able to work under pressure while maintaining composure.
Must be a team player and able to work a flexible schedule.

Nice To Haves

A CDL is a plus.

Responsibilities

Maintain effective communication and coordination among Sky Chefs management, Customer Service personnel, and airline ramp and operations personnel.
Assign and dispatch drivers and reassign them as necessary.
Stay informed about flight activity, schedules, and gate changes, and act accordingly.
Ensure timely and safe catering of all flights.
Troubleshoot and resolve issues, escalating them to management as needed.
Keep management informed of area activities and significant problems.
Perform daily quality checks for key international flights, both in-house and on the field.
Use quality forms for AA and report daily feedback on discoveries from AA flight checks.
Ensure compliance with customer specifications, quality standards, FDA and HACCP requirements, SOPs, and other regulations.
Ensure on-time delivery and accurate production and/or catering of all flights.
Monitor and assist in ensuring compliance with HACCP and ramp safety SOP.
Perform other related duties as assigned.