Flight Coordinator

Goodwin • Columbus, OH

2d • Remote

About The Position

Goodwin builds technology for companies that sell private charter flights. Its platform helps brokers send requests, compare aircraft options, and manage trips in one place. The Flight Coordinator supports the Guest Services team after a trip is confirmed, tracking live flights and confirming that essential details are in place before and during each trip. This is an entry point into live aviation operations, with an opportunity to develop a deep understanding of how trips run.

The role focuses on visibility, communication, and precision: monitoring aircraft location and estimated arrival times, confirming crew readiness and day-of logistics, and reporting flight events and operational changes. The Flight Coordinator works across multiple systems and communication channels, follows established playbooks for disruptions, escalates situations when needed, and keeps trip records current. This is a remote role with a standardized pay rate of $25 per hour. Coverage follows aircraft movement seven days a week, including weekends and holidays; shifts are scheduled between 7:00 a.m. and midnight.

Requirements

• Background in aviation, such as an Aviation Management degree in progress or recently completed, or direct experience at an FBO, airline, or in flight operations.
• Strong attention to detail and ability to track multiple active flights simultaneously without losing accuracy.
• Comfort working in a fast-paced, real-time environment where priorities can shift quickly.
• Clear and concise communication, especially in a team Slack environment.
• High degree of reliability, with accurate and timely tracking and updates.
• Availability for a flexible schedule across seven days per week, between 6:00 a.m. and midnight Eastern, including occasional early mornings and late nights based on flight activity.
• Authorization to work in the United States without current or future sponsorship.

Nice To Haves

• Familiarity with business aviation operations, including how trips are booked, managed, and flown.
• Experience with flight tracking systems or aviation operations software.
• Experience in a fast-paced, time-sensitive operations or customer service role.

Responsibilities

• Track active and upcoming flights in real time, monitoring aircraft position, crew readiness, and estimated arrival times.
• Confirm that the crew and aircraft are in position before each departure and communicate status clearly.
• Promptly report crew and aircraft in-position, taxi, takeoff, landing, and other operational changes in the appropriate location.
• Manage day-of disruptions, including aircraft-out-of-service events, air traffic control delays, and weather issues, using established playbooks; escalate situations beyond standard procedures to a Guest Services Specialist or Lead.
• Verify that catering, ground transportation, and other day-of arrangements are on track, flag issues, and work on recovery options.
• Respond to same-day client and broker requests directly related to flights operating that day.
• Maintain accurate trip records, tracking notes, irregular operations logs, and status fields in the operations system.
• Support Guest Services Specialists with overflow tasks during high-volume periods.
• Collaborate with teammates and contribute to resolving real-time operational problems.

Benefits

• Two weeks of paid time off each year.
• Five days of sick time each year.
• Health, vision, and dental insurance.
• Company-covered life, short-term disability, and long-term disability insurance policies.
• 401(k) with up to a 3.5% company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed