Flight Coordinator Supervisor

DO•Jamaica, NY

About The Position

DO & CO is hiring a Flight Coordinator Supervisor for its New York team. The role oversees daily airline-catering operations, including food packing, production, transportation logistics, and dispatch, and supervises Flight Coordinators, Food Packers – Flight Checkers, and VIP Charter Teams. The supervisor helps ensure accurate customer specifications, timely delivery, product quality, food safety, and effective communication across departments. The position requires flexibility to work different shifts, including nights, weekends, and holidays, according to business needs. Airport-related employment is subject to the required security clearance and airport identification badge process.

Requirements

At least 3 years of relevant supervisory experience in airline catering or a related industry.
Valid driver's license.
Strong planning, coordination, and daily operations management skills.
Excellent written and verbal communication skills.
Hands-on approach and ability to lead and motivate a team.
Proficiency with basic computer applications for scheduling, reporting, and communication.
Ability to work up to 50% of the day in a refrigerated or cooler environment.
Ability to work long hours on foot.
Ability to work effectively under pressure in a fast-paced, dynamic environment.
Must successfully complete the mandatory airport security clearance process, meet applicable TSA and U.S. Customs requirements, and obtain the appropriate airport-issued identification badge.
Flexibility to work different shifts, including nights, weekends, and holidays, based on business needs.

Nice To Haves

Bachelor's degree in a relevant field such as Business, Hospitality Management, or Logistics preferred.
Bilingual Spanish is a plus but not required.

Responsibilities

Oversee daily operational activities, including food packing, transportation logistics, production, and dispatch.
Supervise Flight Coordinators, Food Packers – Flight Checkers, and VIP Charter Teams to ensure timely processing and minimize delays.
Ensure customer specifications are accurately updated across relevant departments.
Maintain operational efficiency, prevent service lapses, and manage issues arising during daily activities.
Train, motivate, and schedule flight coordinator team members.
Verify the quality of products and trolleys before delivery to aircraft crews.
Conduct physical counts to confirm the quantity and quality of meals and products.
Ensure special meal requests and meal quantities are accurately packed and assigned.
Identify operational and customer-care improvements and propose solutions to increase efficiency.
Ensure hygiene and food safety standards are followed.
Report food safety management system issues to the manager and hygiene team.
Communicate professionally and distribute operational information to relevant departments.
Ensure production processes, quality standards, deadlines, and accuracy support timely delivery to aircraft crews.