Flight Coordinator Supervisor

DO & CO • New York, NY

6d • $66,300 - $80,000

About The Position

DO & CO is seeking a Flight Coordinator Supervisor to join its New York team. DO & CO operates in airline catering, international event catering, and restaurants, lounges, and hotels, across 33 locations in 12 countries and three continents. The supervisor oversees flight catering operations and team members to ensure food and products are accurately prepared, checked, and delivered to aircraft crews on time and to the required quality and food-safety standards. The role requires flexibility to work different shifts, including nights, weekends, and holidays, according to business needs.

Requirements

• At least 3 years of relevant work experience in a supervisory role within airline catering or a related industry.
• Valid driver's license.
• Excellent planning, coordination, and daily operations management skills.
• Outstanding written and verbal communication skills.
• Hands-on approach and ability to lead and motivate a team.
• Proficiency in basic computer applications for scheduling, reporting, and communication.
• Ability to work up to 50% of the day in a refrigerated or cooler environment.
• Ability to work long hours on foot.
• Ability to work effectively under pressure in a fast-paced, dynamic environment.
• Must successfully complete the mandatory airport security clearance process for the assigned location, meet TSA and U.S. Customs requirements under 49 CFR §1542.209, and obtain the required airport-issued identification badge.
• Flexibility to work different shifts, including nights, weekends, and holidays, based on business needs.

Nice To Haves

• Bachelor's degree in a relevant field, such as Business, Hospitality Management, or Logistics.
• Bilingual Spanish.

Responsibilities

• Oversee daily operational activities, including food packing, transportation logistics, production, and dispatch.
• Supervise Flight Coordinators, Food Packers – Flight Checkers, and VIP Charter Teams to ensure timely processing and minimize delays.
• Ensure customer specifications are accurately updated across relevant departments.
• Maintain operational efficiency, prevent service lapses, and manage issues arising during daily operations.
• Train, motivate, and schedule flight coordinator team members.
• Ensure products and trolleys meet quality standards before delivery to aircraft crews.
• Conduct regular physical counts to verify the quantity and quality of meals and products.
• Ensure special meal requests and meal quantities are packed and assigned accurately.
• Identify operational and customer-care improvements and propose efficiency solutions.
• Ensure hygiene and food-safety standards are followed.
• Report food-safety management system issues to the manager and hygiene team.
• Communicate professionally across channels and distribute operational information to relevant departments.
• Ensure production processes, quality standards, deadlines, and accuracy requirements are met for timely delivery to aircraft crews.

Benefits

• Daily complimentary breakfast, lunch, and dinner.
• 401(k) and medical benefits, including medical, dental, and vision coverage, for full-time employees.
• Career development opportunities nationally and internationally.
• Opportunity to attend world-class events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed