Fleet Support Administrator

SIXT•Kailua-Kona, HI

About The Position

As a Fleet Support Administrator at SIXT, you welcome customers, guide them through the rental process, and help ensure vehicles are ready for rental. The role combines customer service and rental transactions with fleet inventory, maintenance coordination, vehicle preparation, and front-of-house operations. The position offers flexible scheduling and an hourly pay rate of $25.50.

Requirements

At least 1 year of customer service experience; sales, service, or hospitality experience is preferred.
Strong organizational and analytical abilities, including the ability to manage fleet inventory, repair schedules, work orders, and documentation and provide data-driven insights.
High school diploma or GED.
At least 18 years old.
Valid driver's license and clean driving record.
Authorized to work in the United States.
Basic computer navigation skills and familiarity with Microsoft Office applications such as Excel.
Excellent communication skills; able to work as a team player in a fast-paced environment and coordinate across departments with a positive attitude.
Able to work up to 40 hours per week, including day or evening shifts and weekend shifts.

Nice To Haves

Background in sales, service, or hospitality.
A genuine passion for creating memorable guest experiences.

Responsibilities

Welcome customers, direct them to the appropriate stations, and maintain an efficient, clean, and organized front-of-house area consistent with SIXT brand standards.
Verify customer documents and driver's license validity, help customers select vehicles, and handle vehicle exchanges to meet business needs.
Offer additional products and services, respond to customer questions and concerns, finalize rental agreements, confirm documents, explain charges, and provide accurate receipts.
Process vehicle returns by inspecting vehicles for damage, fuel levels, and mileage; advise customers of final charges and direct issues to appropriate channels.
Conduct daily inventory checks, manage vehicle availability, coordinate repairs with dealerships and body shops, schedule maintenance, obtain estimates, and generate purchase orders.
Prepare new vehicles for rental by adding documentation, decals, and tags, entering vehicles into the inventory system, preparing vehicles for disposal, and removing personal belongings from returned vehicles.