Fleet Support Administrator

SIXT • Kahului, HI

20h

About The Position

As a Fleet Support Administrator at SIXT, you welcome customers, guide them through the rental process, and help ensure vehicles are ready for rental. You support a professional and efficient customer experience while maintaining fleet inventory, arranging repairs and maintenance, and preparing vehicles for rental or disposal. The role offers flexible hours and a starting salary of $25.50 per hour.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• At least 18 years old.
• Valid driver's license and clean driving record.
• Authorized to work in the United States.
• Basic computer navigation skills and familiarity with Microsoft Office applications such as Excel.
• Excellent communication skills and ability to work effectively as a team player in a fast-paced environment.
• Ability to work up to 40 hours per week, including day or evening shifts and weekend shifts.

Nice To Haves

• Background in sales, service, or hospitality.
• Genuine passion for creating memorable guest experiences.
• Strong organization and analytical abilities, including managing fleet inventory, repair schedules, work orders, and documentation and delivering data-driven insights.
• Positive attitude and ability to coordinate effectively across departments.

Responsibilities

• Welcome customers, direct them to appropriate stations, and maintain an efficient, clean, and organized front-of-house area consistent with SIXT brand standards.
• Verify customer documents and driver's license validity, assist customers with vehicle selection, and handle vehicle exchanges to meet business needs.
• Offer additional products and services, answer customer questions and concerns, and finalize rental agreements by confirming documents, explaining charges, and providing accurate receipts.
• Complete vehicle return transactions by inspecting vehicles for damage, fuel levels, and mileage; advise customers of final charges and direct issues to appropriate channels.
• Perform daily inventory checks, manage vehicle availability, coordinate repairs with dealerships and body shops, schedule maintenance, obtain estimates, and generate purchase orders.
• Prepare new vehicles for rental by adding documentation, decals, and tags; enter vehicles into the inventory system; oversee vehicle disposal preparation; and ensure personal belongings are removed from returned vehicles.

Benefits

• Medical, dental, and vision coverage.
• Life insurance, critical illness coverage, hospital indemnity, and pet insurance.
• 401(k) plan.
• Paid time off and sick leave.
• Time and a half for working on public holidays.
• Performance-based bonus plan.
• Employee Assistance Program.
• Employee-only rental rates, family rental options, and employee discounts.
• Uniform with weekly dry cleaning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED