Fleet Support Administrator (Newark Airport)

SIXT • Newark, NJ

3d • Onsite

About The Position

As a Fleet Support Administrator at SIXT, you welcome customers, guide them through the rental process, and help ensure vehicles are ready for use. You support a seamless, professional customer experience while maintaining efficient operations and a clean, organized front-of-house presence. The role also involves fleet inventory management, vehicle returns and preparation, coordinating repairs and maintenance, and maintaining accurate rental and vehicle documentation. The schedule may include day or evening shifts and weekends, with up to 40 hours per week. The starting salary is $27.00 per hour.

Requirements

• At least 1 year of customer service experience; sales, service, or hospitality experience is ideal.
• High school diploma or GED.
• At least 18 years old.
• Valid driver's license and clean driving record.
• Authorized to work in the United States.
• Basic computer navigation skills and familiarity with Microsoft Office applications such as Excel.
• Strong organization and analytical abilities, including the ability to manage inventory, repair schedules, work orders, and documentation.
• Excellent communication skills and ability to work effectively as part of a team in a fast-paced environment.
• Ability to work up to 40 hours per week, including day or evening shifts and weekend shifts.

Nice To Haves

• Background in sales, service, or hospitality.

Responsibilities

• Welcome customers professionally, direct them to the appropriate stations, and maintain an efficient customer flow and organized front-of-house area.
• Verify customer documents and driver's license validity, help customers select vehicles, and handle vehicle exchanges to meet business needs.
• Offer additional products and services, answer customer questions and concerns, finalize rental agreements, explain charges, and provide accurate receipts.
• Process vehicle returns by inspecting for damage, fuel levels, and mileage; advise customers of final charges and direct issues to the appropriate channels.
• Perform daily inventory checks, manage vehicle availability, coordinate repairs with dealerships and body shops, schedule maintenance, obtain estimates, and generate purchase orders.
• Prepare new vehicles for rental by adding documentation, decals, and tags and entering them into the inventory system.
• Oversee preparation for vehicle disposal and ensure personal belongings are removed from returned vehicles.

Benefits

• Healthcare coverage, including medical, dental, and vision insurance.
• Life insurance, critical illness coverage, hospital indemnity, and pet insurance.
• 401(k) plan.
• Paid time off and sick leave.
• Time and a half for working on public holidays.
• Performance-based bonus plan.
• Employee Assistance Program.
• Employee-only rental rates, family rental options, and employee discounts.
• Uniform with weekly dry cleaning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED