Fleet Support Administrator (Baltimore Airport)

SIXT • Baltimore, MD

1d • Onsite

About The Position

As a Fleet Support Administrator at SIXT, you welcome customers, guide them through the rental process, and help ensure vehicles are ready for rental. You support a seamless, professional customer experience while maintaining an organized front-of-house and coordinating fleet operations.

The role covers customer service and rental transactions, including verifying documents and driver’s licenses, assisting with vehicle selection and exchanges, offering additional products and services, addressing questions, finalizing rental agreements, and completing vehicle returns. Fleet duties include checking inventory and availability, coordinating repairs and maintenance, preparing new vehicles for rental, entering vehicles into the inventory system, and preparing vehicles for disposal. The position offers flexible hours and a starting salary of $25.75 per hour.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• At least 18 years old.
• Valid driver’s license and clean driving record.
• Authorized to work in the United States.
• Basic computer navigation skills and familiarity with Microsoft Office applications such as Excel.
• Excellent communication skills and ability to work as a team player in a fast-paced environment.
• Ability to work up to 40 hours per week, including day or evening shifts and weekends.

Nice To Haves

• Background in sales, service, or hospitality.
• Strong organizational and analytical abilities, including the ability to manage fleet inventory, repair schedules, work orders, and documentation and deliver data-driven insights.

Responsibilities

• Welcome customers, direct them to appropriate stations, and maintain an efficient, clean, and organized front-of-house.
• Verify customer documents and driver’s license validity, help customers select vehicles, and handle vehicle exchanges.
• Offer additional products and services, answer customer questions and concerns, and finalize rental agreements by confirming documents, explaining charges, and providing accurate receipts.
• Complete vehicle return transactions by inspecting vehicles for damage, fuel levels, and mileage; advise customers on final charges and route issues to appropriate channels.
• Perform daily inventory checks and manage vehicle availability.
• Coordinate with dealerships and body shops on repairs, schedule maintenance, obtain estimates, and generate purchase orders.
• Prepare new vehicles for rental by adding documentation, decals, and tags, and entering them into the inventory system.
• Oversee vehicle disposal preparation and ensure personal belongings are removed from returned vehicles.

Benefits

• Healthcare coverage, including medical, dental, and vision insurance.
• Life insurance, critical illness coverage, hospital indemnity coverage, and pet insurance.
• 401(k) plan.
• Paid time off and sick leave.
• Time and a half for working on public holidays.
• Performance-based bonus plan.
• Employee Assistance Program.
• Employee-only rental rates, family rental options, and employee discounts.
• Uniform with weekly dry cleaning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED