Fleet Support Administrator (Newark Airport)

SIXT•Newark, NJ

2d•Onsite

About The Position

As a Fleet Support Administrator at SIXT, you welcome customers, guide them through their rental journey, and help ensure vehicles are ready for rental. You support a seamless, professional customer experience while maintaining efficient operations and a clean, organized front-of-house area. The role combines customer service and rental transactions with fleet inventory, vehicle preparation, repairs, and maintenance coordination. The position offers flexible hours, a starting salary of $27.00 per hour, and opportunities for growth. Work may include day or evening shifts and weekend shifts, up to 40 hours per week.

Requirements

At least 1 year of customer service experience; sales, service, or hospitality experience is ideal.
High school diploma or GED.
At least 18 years old.
Valid driver's license and clean driving record.
Authorized to work in the United States.
Basic computer navigation skills and familiarity with Microsoft Office applications such as Excel.
Strong organization and analytical abilities to manage fleet inventory, repair schedules, work orders, and documentation and provide data-driven insights.
Excellent communication skills and ability to work as a team player in a fast-paced environment, coordinating across departments with a positive attitude.
Availability to work up to 40 hours per week, including day or evening shifts and weekend shifts.

Nice To Haves

Background in sales, service, or hospitality.

Responsibilities

Welcome customers professionally, direct them to the appropriate stations, maintain efficient customer flow, and keep the front-of-house clean and organized.
Verify customer documents and driver's license validity, assist customers with vehicle selection, and handle vehicle exchanges to meet business needs.
Offer additional products and services, answer customer questions and concerns, and finalize rental agreements by confirming documents, explaining charges, and providing accurate receipts.
Complete vehicle return transactions by inspecting vehicles for damage, fuel levels, and mileage; advise customers of final charges; handle findings discreetly; and direct issues to appropriate channels.
Conduct daily inventory checks, manage vehicle availability, coordinate repairs with dealerships and body shops, schedule maintenance, obtain estimates, and generate purchase orders.
Prepare new vehicles for rental by adding documentation, decals, and tags; enter vehicles into the inventory system; oversee vehicle disposal preparation; and ensure personal belongings are removed from returned vehicles.