Fleet Support Administrator

SIXT USA•Kahului, HI

About The Position

As a Fleet Support Administrator at SIXT, you welcome customers, guide them through their rental journey, and help ensure vehicles are ready for the road. You support a seamless, professional customer experience while maintaining efficient operations and upholding SIXT’s premium brand standards. The role includes customer-facing rental support as well as fleet inventory, maintenance, and vehicle preparation duties. The position offers flexible hours and a starting salary of $25.50 per hour.

Requirements

At least 1 year of customer service experience; sales, service, or hospitality experience is preferred.
Strong organizational and analytical abilities to manage fleet inventory, repair schedules, work orders, and documentation and provide data-driven insights.
High school diploma or GED.
At least 18 years old.
Valid driver's license and clean driving record.
Authorized to work in the United States.
Basic computer navigation skills and familiarity with Microsoft Office applications such as Excel.
Excellent communication skills and ability to work as a team player in a fast-paced environment and coordinate across departments with a positive attitude.
Able to work up to 40 hours per week, including day or evening shifts and weekends.

Nice To Haves

Background in sales, service, or hospitality.
Passion for creating memorable guest experiences.

Responsibilities

Welcome customers professionally, direct them to appropriate stations, maintain efficient customer flow, and keep the front-of-house area clean and organized.
Verify customer documents and driver's license validity, assist customers with vehicle selection, and handle vehicle exchanges to meet business needs.
Offer additional products and services, answer customer questions and concerns, and finalize rental agreements by confirming documents, explaining charges, and providing accurate receipts.
Complete vehicle return transactions by inspecting vehicles for damage, fuel levels, and mileage; advise customers on final charges; handle findings discreetly; and direct issues to appropriate channels.
Conduct daily inventory checks, manage vehicle availability, coordinate repairs with dealerships and body shops, schedule maintenance, obtain estimates, and generate purchase orders.
Prepare new vehicles for rental by adding documentation, decals, and tags, entering vehicles into the inventory system, overseeing preparation for vehicle disposal, and ensuring personal belongings are removed from returned vehicles.