Fleet Client Services Specialist II

Cox Fleet•Oakland, CA

13d

About The Position

Cox Fleet is seeking a Fleet Services Coordinator II to support the growth of its nationwide fleet maintenance and repair business. The role supports customer service, repair and maintenance scheduling, dispatching, and billing processes across the assigned area. The coordinator manages follow-up maintenance transactions from origination until the customer unit is in the repair technician’s control or custody, documents customer contacts in Cox Fleet systems, and works closely with customers and Field Operations to support a positive service experience.

Requirements

High school diploma or GED and 3 years of experience in a related field; alternatively, a degree or certification beyond a high school diploma/GED in a related discipline and up to 1 year of experience, or 5 years of experience in a related field.
Excellent verbal and written communication skills, including the ability to communicate effectively at all levels of the organization.
Proven ability to collaborate cross-functionally, build positive relationships, and become a trusted partner to relevant cross-functional partners.
Excellent organizational skills and the ability to balance a variety of tasks.
Strong Excel and data-entry skills, and the ability to learn new platforms.
Ability to work independently and collaboratively within a team environment.
Excellent problem-solving skills.
Highly organized with exceptional follow-through abilities.

Nice To Haves

Common knowledge of the trucking industry.
Experience with fleet maintenance or other transportation work in the automotive or trucking industry.
Familiarity with Cox Fleet IT systems, including Web Wrench, MobileFrame, and RO Writer.

Responsibilities

Assist with the billing process in all markets in the area.
Manage follow-up maintenance transactions from origination until the customer unit is in the repair technician’s control or custody.
Document and note each customer contact accurately and promptly in Cox Fleet systems.
Provide excellent customer service for internal and external customer calls.
Maintain professionalism and establish positive customer rapport.
Obtain customer approval for repairs and services to be performed.
Proactively contact customers to schedule preventative maintenance at regular intervals and encourage repeat business.
Partner and communicate consistently with Field Operations to schedule appropriate technicians for accounts and support a positive customer experience.
Encourage customers to schedule repairs and maintenance in advance to create a consistent pipeline of work for each supported technician.
Continuously develop and improve company capabilities in dispatching and service scheduling.
Perform additional duties and special projects as assigned.