Fleet Client Services and Billing Specialist II

Cox Enterprises•Houston, TX

7d•$18 - $27•Remote

About The Position

Cox Fleet is hiring a Fleet Services Coordinator II to support the company’s growth. The role supports fleet maintenance and repair services and focuses on billing, work-in-progress coordination, customer service, and service scheduling. Candidates should live on the north side of Houston; the position can be performed remotely within the specified area. The role is a day-shift individual contributor position with no travel listed. The specialist coordinates follow-up maintenance transactions from origination until the customer’s unit is under the control or custody of the repair technician. They document customer contacts in Cox Fleet systems, obtain customer approval for repairs, schedule preventative maintenance and other work, and partner with Field Operations to coordinate technicians and provide a positive customer experience. The position also assists with billing across markets in the area and supports continued improvement of dispatching and service scheduling capabilities.

Requirements

High school diploma or GED and 3 years of experience in a related field; alternatively, a degree or certification beyond high school in a related discipline and up to 1 year of experience, or 5 years of experience in a related field.
Excellent verbal and written communication skills, with the ability to communicate effectively at all levels of the organization.
Ability to collaborate cross-functionally, build positive relationships, and become a trusted partner to relevant cross-functional partners.
Excellent organizational skills and ability to balance a variety of tasks.
Strong Excel and data-entry skills, and ability to learn new platforms.
Ability to work independently and collaboratively within a team environment.
Excellent problem-solving skills.
Exceptional organization and follow-through abilities.
Must clear a pre-employment drug test.
Must be currently authorized to work in the United States for any employer without current or future sponsorship.

Nice To Haves

Work-in-progress (WIP) Coordinator experience is highly preferred.
Common knowledge of the trucking industry.
Experience with fleet maintenance or other transportation work in the automotive or trucking industry.
Familiarity with Cox Fleet IT systems, including Web Wrench, MobileFrame, and RO Writer.

Responsibilities

Assist with the billing process in all markets in the area.
Coordinate work in progress (WIP).
Manage the follow-up maintenance transaction lifecycle from origination until the customer unit is in the repair technician’s control or custody.
Document and record each customer contact accurately and promptly in Cox Fleet systems.
Provide excellent customer service for internal and external customer calls.
Maintain professionalism and establish positive rapport with customers.
Obtain customer approval for repairs and services to be performed.
Proactively contact customers to schedule preventative maintenance at regular intervals and encourage repeat business.
Partner and communicate consistently with Field Operations to schedule appropriate technicians to accounts.
Encourage customers to schedule repairs and maintenance in advance to create a consistent pipeline of work for supported technicians.
Continuously develop and improve company capabilities in dispatching and service scheduling.
Perform additional duties and special projects as assigned.

Benefits

At least 6.67 hours of paid time off per month.
Seven paid holidays each calendar year.
Additional paid time off for bereavement leave, time off to vote, jury duty, volunteer time, military leave, and parental leave.
Potential eligibility for medical, dental, and vision insurance.
Potential eligibility for a 401(k) retirement plan.
Potential eligibility for sick leave, parental leave, flexible vacation or wellness days, and/or PTO.

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