Fleet Client Services Specialist II

Cox Automotive•Oakland, CA

12d

About The Position

Cox Fleet is hiring a Fleet Services Coordinator II to support the growth of its nationwide fleet maintenance and repair business. Headquartered in Indianapolis, Cox Fleet provides on-site mobile maintenance and repair for light-, medium-, and heavy-duty trucks and trailers, as well as services at more than 20 service centers. A 24/7 in-house call center supports scheduled and unscheduled fleet maintenance services. The position supports customer service, billing, repair approvals, preventive maintenance scheduling, dispatching, and service coordination.

Requirements

High school diploma or GED and 3 years of experience in a related field; alternatively, any level of degree or certification beyond a high school diploma/GED in a related discipline and up to 1 year of experience, or 5 years of experience in a related field.
Excellent verbal and written communication skills, including the ability to communicate effectively at all levels of the organization.
Ability to collaborate cross-functionally, build positive relationships, and become a trusted partner to relevant cross-functional partners.
Excellent organizational skills and ability to balance a variety of tasks.
Strong Excel and data-entry skills, and ability to learn new platforms and Cox Fleet IT systems.
Ability to work independently and collaboratively within a team environment.
Excellent problem-solving skills.
Highly organized, with exceptional follow-through abilities.

Nice To Haves

Common knowledge of the trucking industry.
Experience with fleet maintenance or other transportation, automotive, or trucking work.

Responsibilities

Assist with the billing process in all markets in the assigned area.
Manage follow-up maintenance transactions from origination until the customer unit is in the repair technician’s control or custody.
Document and record customer contacts accurately and promptly in Cox Fleet systems.
Provide excellent service to internal and external customers and establish positive customer rapport.
Obtain customer approval for repairs and services.
Proactively contact customers to schedule preventive maintenance at regular intervals and encourage repeat business.
Partner and communicate consistently with Field Operations to schedule appropriate technicians to accounts.
Encourage customers to schedule repairs and maintenance in advance to create a consistent pipeline of work for supported technicians.
Continuously develop and improve company capabilities in dispatching and service scheduling.
Perform additional duties and special projects as assigned.