Client Services Specialist
Affinity Group•Schenectady, NY
•$22 - $26
About The Position
The Client Services Specialist provides continuous service to Affinity Group clients, customers, and personnel. The role uses technology to place orders, maintain systems, file documents, and communicate information. It supports sales efforts and business development, and includes some inside sales and suggestive selling. The position is typically based in an Affinity Group office, or may be performed from an employee’s remote workstation if authorized. The typical schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.
Requirements
- Previous customer service experience is a plus.
- Experience in the retail area is extremely advantageous.
- Flexibility and ability to manage adversity and change.
- Experience with Microsoft Office Suite, especially Word, Excel, PowerPoint, and Outlook.
- Strong communication, influence, and problem-solving skills.
- Basic technology skills, including communicating through email, phone, and text messaging.
- Self-starter with an entrepreneurial spirit and commitment to being the best.
Nice To Haves
- Previous customer service experience.
- Experience in the retail area.
Responsibilities
- Represent Affinity in an ethical and professional manner.
- Provide continuous customer service, answer questions and requests using available tools, and follow through from start to finish.
- Support sales efforts established by management staff, clients, and customers.
- Support Account Managers and Business Managers by maintaining communication between clients and customers.
- Enter orders into the Foodmark system so Affinity can track orders, volume, invoices, and commissions.
- Cross-reference invoices with orders, verify their accuracy, and take necessary steps to make corrections.
- Update Foodmark with precise information.
- Maintain weekly communication with buyers at assigned distributors.
- Report client-related information to distributor buyers, corresponding AG Account Executives, and the Trade Administrator.
- Communicate market and customer information, including market pricing.
- Handle deductions and electronic and hard-copy filing.
- Communicate appropriate information to management, Account Managers, Account Executives, and coworkers.
- Use training tools to build product knowledge.
- Assist AG Account Executives with issues that interfere with order placement or shipment, including credit referrals, credit holds, late or no-show trucks, and expedites.
- Respond promptly to information requests from management, clients, and customers.
- Follow individual client instructions to ensure the best outcome.
- Maintain market knowledge by listening and learning from clients, distributors, and customers.
- Follow through on important issues and orders to confirm expected outcomes.
- Perform other duties as assigned and requested.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
